Hiring For Email & Voice Process

Tech Mahindra; Mumbai; On-site; INR 212,000 - 312,000; Full time

Job summary

MAHINDRA HOLIDAYS in Mumbai's Chandivali is hiring for voice and email support roles. The team handles customer queries via calls and emails in a professional manner, resolving issues within defined timelines and providing accurate information about products and offers.

Candidates should have excellent English communication, at least 6 months of experience, and willingness to work 5 days a week with rotational week offs. Two shift windows are available: Male 8 AM-12 AM, Female 7 AM-8 PM.

Qualifications

• Experience: minimum 6 months in customer support.
• Excellent English communication skills required.

Responsibilities

• Handle customer queries through calls and emails in a professional manner.
• Resolve customer concerns, complaints, and service requests within defined timelines.
• Provide accurate information about products, services, bookings, and offers.
• Maintain high standards of customer satisfaction and service quality.
• Respond to customer emails with clear, accurate, and professional communication.

Skills

Voice & Email Support

English Communication

Job description

MAHINDRA HOLIDAYS IS HIRING!

Location: Chandivali

Travel Process

LOB: EMAIL & VOICE

Experience: Minimum 6 Months

Excellent English Communication

Age: Up to 35 Years

5 Days Working | 2 Rotational Week Offs

Shift Window

Male: 8 AM 12 AM

Female: 7 AM 8 PM

VOICE In-Hand

• 612 Months: 19K
• 12+ Months: 22K
• 24+ Months: 23K

EMAIL In-Hand

• 612 Months: Up to 24K
• 1224 Months: Up to 26K
• 24+ Months: Up to 28K

• Handle customer queries through Calls and Emails in a professional manner.
• Resolve customer concerns, complaints, and service requests within defined timelines.
• Provide accurate information about products, services, bookings, and offers.
• Maintain high standards of customer satisfaction and service quality.

Respond to customer emails with clear, accurate, and professional communication

Chandivali | Immediate Hiring

Contact: KAJAL 8879931205