Hiring For Director - Delivery _Medical Coding ( US Healthcare )

Talentq Solutions; Chennai, Bengaluru; Sur place; INR 350 000 - 700 000; Plein temps

Résumé du poste

Talentq Solutions in Chennai is seeking a Director of Operations to lead day-to-day operations, optimize processes, manage budgets, and drive growth across functions. You will mentor teams, implement KPIs, and collaborate with HR, Sales, and Finance to ensure service quality and regulatory compliance.

The ideal candidate has 18+ years in operations management, strong US healthcare exposure in medical coding, and a proven track record of strategic planning, cost control, and cross-functional

Qualifications

• 18+ years in operations management with leadership experience.
• Experience in US healthcare, Medical coding (Multi-specialty, IPDRG, E&M, ED).
• Strong budgeting, resource allocation and performance management.

Responsabilités

• Strategic Planning & Execution: Develop and implement operational strategies to meet goals.
• Process Improvement: Analyze workflows, identify inefficiencies, implement improvements.
• Budgeting & Financial Management: Manage budgets, monitor P&L and cost effectiveness.
• Team Leadership: Lead, mentor and develop the operations team.
• Performance Management: Establish KPIs and monitor departmental performance.
• Cross-Department Collaboration: Coordinate with HR, Sales, Marketing, Finance.
• Risk Management: Identify risks and ensure regulatory compliance.
• Technology & Innovation: Stay updated on tools to improve efficiency.
• Client Management: Manage customer expectations and provide insights.

Connaissances

Leadership

Budgeting

Communication

Problem solving

ERP/CRM familiarity

Strategic planning

Analytical thinking

Team development

Cross-functional collaboration

Formation

Bachelor’s degree in Business Administration / Operations Management / related field

Master’s degree preferred

Outils

ERP tools

CRM tools

Description du poste

Job Overview:

The Director of Operations is responsible for the overall management of day-to-day business operations. This leadership role involves optimizing processes, ensuring the operational efficiency, managing budgets, client management and leading teams to drive performance and growth.

Key Responsibilities:

• Strategic Planning & Execution: Develop and implement operational strategies to meet the companys goals and objectives. Ensure alignment of operations with the overall business strategy.
• Process Improvement: Continuously analyze workflows, identify inefficiencies, and implement improvements to increase productivity, reduce costs, and enhance service quality.
• Budgeting & Financial Management: Manage budgets across various departments, ensuring cost-effective solutions without compromising on quality or performance. Monitor financial reports and manage P&L.
• Team Leadership: Lead, mentor, and develop the operations team to ensure high performance. Foster a culture of accountability, collaboration, and continuous improvement.
• Performance Management: Establish key performance indicators (KPIs) and monitor departmental performance to ensure objectives are met. Address issues and make adjustments to ensure goals are achieved.
• Cross-Department Collaboration: Work closely with other departments (e.g., HR, Sales, Marketing, Finance) to ensure smooth operations and the achievement of company goals.
• Risk Management: Identify potential risks and implement measures to mitigate them. Ensure compliance with industry regulations and company policies.
• Technology & Innovation: Stay updated on industry trends, technologies, and tools to improve operational efficiency and implement innovative solutions where applicable.
• Client Management: Responsible for managing the customer’s expectations and maintain a cordial relationship with the customer. Provides regular insights on key matrices to the customer and front-end business reviews.

Skills & Qualifications:

• Bachelor’s degree in business administration, Operations Management, or related field (Master's degree preferred).
• Extensive experience (typically 18+ years) in operations management, with a proven track record in a leadership role.
• Must have prior experience in US healthcare, specific to Medical coding (Multi-specialty, IPDRG, E&M, ED)
• Strong knowledge of business and management principles, including budgeting, resource allocation, and performance management.
• Excellent problem-solving, analytical, and decision-making abilities.
• Proven ability to lead and motivate teams effectively.
• Strong communication and interpersonal skills to work with diverse teams and stakeholders.
• Familiarity with operations software and systems (e.g., ERP, CRM tools).
• Ability to manage multiple priorities and work under pressure.