Operations Manager-Medical Coding

Annova Solutions Corp.; Chennai District; On-site; INR 2,500,000 - 3,500,000; Full time

Job summary

Annova Solutions Corp. is seeking an experienced Operations Manager to lead day-to-day medical coding operations, ensuring delivery excellence across productivity, quality, compliance, and client SLAs.

The role involves managing large teams, improving performance, and acting as a bridge between senior leadership and operations teams. The ideal candidate will have 10+ years in US Healthcare/Medical Coding, with 3–6+ years in a managerial OM/SOM/AM role, and a track record of leading 150+ FTE

Qualifications

• Bachelor’s degree in Life Sciences, Healthcare, Pharmacy or Nursing.
• Master’s degree in healthcare management, Hospital Administration, or MBA preferred.
• 10+ years of experience in US Healthcare / Medical Coding operations.
• 3-6+ years in a managerial OM/SOM/AM role.
• Experience managing large-scale, multi-client medical coding operations.

Responsibilities

• Own end-to-end delivery of medical coding processes across shifts and locations.
• Translate SLAs, quality benchmarks, and productivity targets into daily execution plans.
• Ensure uninterrupted operations via manpower planning and workload distribution.
• Monitor volumes, backlogs, and capacity to mitigate delivery risks.
• Lead quality, compliance, CAPA, and audits; ensure HIPAA compliance.

Skills

People management

Operations leadership

Process improvement

Client management

Data analysis

Education

Bachelor’s degree in Life Sciences, Healthcare, Pharmacy or Nursing

Master’s degree in healthcare management, Hospital Administration, or MBA (preferred)

Job description

The Operations Manager / Senior Operations Manager is responsible for leading day-to-day medical coding operations, ensuring delivery excellence across productivity, quality, compliance, and client SLAs. The role involves managing large teams, improving performance, and acting as a key link between senior leadership and operations teams.

Key Responsibilities

1. End-to-End Operational Ownership

• Own complete delivery of assigned medical coding processes/accounts across shifts and locations
• Translate client SLAs, quality benchmarks, and productivity targets into daily execution plans
• Ensure uninterrupted operations through effective manpower planning, workload distribution, and shift coverage
• Monitor volumes, backlogs, and capacity to proactively mitigate delivery risks
• Act as the primary operational escalation point and ensure timely resolution of delivery issues
• Drive achievement of productivity, accuracy, and utilization targets in line with business plans
• Monitor SLA, TAT, and throughput metrics to prevent revenue leakage and penalties
• Identify cost optimization opportunities through efficient staffing, cross-skilling, and
• Support budget adherence by managing overtime, shrinkage, and resource allocation.

3. Quality & Compliance Management

• Ensure strict adherence to ICD-10-CM, CPT, HCPCS, payer-specific, and clientdefined coding guidelines
• Review audit scores, error trends, defect leakage, and rework analysis on a
• Partner with Quality and Training teams to drive targeted coaching, refresher training, and calibration sessions
• Implement and track Corrective and Preventive Action (CAPA) plans to sustain quality improvements
• Ensure compliance with HIPAA, PHI handling, and internal data security policies
• Support internal, external, and client audits; ensure timely closure of audit observations

4. Client & Stakeholder Engagement

• Participate in regular client calls, governance reviews, and operational discussions
• Prepare and present accurate MIS, dashboards, and performance narratives to clients and leadership
• Manage day-to-day client expectations and ensure transparency in delivery updates
• Handle operational escalations professionally and maintain high client confidence
• Support new client onboarding, scope changes, and transition activities
• Lead, mentor, and develop Team Leads, Assistant Managers, and frontline
• Conduct regular performance reviews, coaching sessions, and capability assessments
• Drive employee engagement, motivation, and retention initiatives
• Identify training needs and coordinate with Training teams for skill enhancement
• Support hiring, onboarding, and certification planning for coding teams
• Build a strong succession pipeline and promote internal talent growth

6. MIS, Analytics & Governance

• Review daily, weekly, and monthly operational MIS and dashboards
• Analyze trends across quality, productivity, attrition, and utilization
• Provide data-driven insights and action plans to senior leadership
• Ensure accuracy, consistency, and timeliness of reporting

7. Process Excellence & Continuous Improvement

• Identify opportunities for process simplification, standardization, and improvement
• improvement
• Lead continuous improvement initiatives using Lean, Six Sigma, or best-practice frameworks
• Ensure SOPs, workflows, and process documentation are current and followed
• Collaboration with Technology teams for automation and tool-based improvements

8. Risk Management & Business Continuity

• Identify operational, quality, and compliance risks proactively
• Develop mitigation plans to ensure delivery continuity during high volumes or attrition
• Support business continuity planning and disaster recovery readiness

Requirements

Eligibility & Experience:

• Bachelor’s degree in Life Sciences, Healthcare, Pharmacy or Nursing.
• Master’s degree in healthcare management, Hospital Administration, or Business Administration (MBA) preferred.
• 10+ years of experience in US Healthcare / Medical Coding operations.
• 3-6+ years in a managerial role such as OM / SOM/AM.
• Proven experience managing large-scale, multi-client medical coding operations.
• Demonstrated capability in leading 150+ FTE organizations through multi-layer