Hiring For Branch Manager - Jalore

Starvoke Consultancy; Jalore; On-site; INR 1,400,000 - 2,500,000; Full time

Job summary

Starvoke Consultancy is seeking a Branch Manager in India with 10+ years of experience in retail banking, focusing on CASA and team leadership. The role involves managing branch operations, compliance, and driving business targets while delivering excellent customer experience.

The ideal candidate holds graduation and preferably MBA, with a age cap around 45, and will lead a team to achieve sales and service objectives in a work-from-office setting.

Qualifications

• Experience heading a branch with daily operations and service quality.
• Strong sales mindset with ability to cross-sell and drive targets.
• Must have robust people management and team leadership skills.
• Graduation is mandatory; MBA/PG preferred.

Responsibilities

• Devise action plans for liability growth: CASA, yield, fees.
• Manage the branch sales and service environment to meet targets.
• Identify and build relationships with retail customers for growth.
• Lead branch campaigns and promotions to hit book size and income goals.
• Oversee branch profitability and customer experience.
• Coordinate with BOSM and leaders for business development.
• Supervise daily branch functions including vault, teller, and ATM balancing.

Skills

Leadership

Sales & Negotiation

Communication

Education

Graduate

MBA / Post Graduate

Job description

Job Description

MANDATE:1- Experience: 10+ years in Retail banking- CASA with Team Handling2- Qualification: Graduation mandatory3. Should not Exceed above 45 Years of ageThis role involves managing the financial and non-financial responsibilities of a branch, ensuring compliance, and leading a team to achieve business targets.

Financial Responsibilities

Devise an action plan for the branch to meet liability business targets, including CASA book size, yield, fee-based income, and business quality.

Effectively manage the sales and service environment of the branch.

Actively identify and establish business relationships with retail customers.

Strategize sales direction for cross-selling and sales planning, monitor and improve sales productivity.

Organize various sales campaigns and promotions.

Achieve business targets on book size, yield, fee-based income, and customer quality.

Lead the branch team to achieve profit targets.

Support an environment that promotes a welcoming, significant, and engaging customer experience.

Non-Financial Responsibilities

Coordinate with BOSM and team leaders for business development.

Adopt a customer-centric approach and deepen customer relationships.

Supervise daily branch functions, including vault, drawer, and ATM balancing.

Oversee teller and customer service duties, assist with customer transactions.

Provide guidance and support for new product launches.

Ensure business turnaround time superior to competition, in line with bank standards.

Monitor and control the cost of acquisition of local sales channels/FOS and branch expenditures.

Manage branch administration and ensure ethical practices in acquisition and servicing.

Monitor branch performance weekly in terms of business targets achieved.

Responsible for efficient operations, customer service, and marketing for all retail banking products.

Develop alternative channels for CASA business sourcing.

Proactively seek solutions that benefit the customer and the bank.

People Management

Plan manpower for branch staff and conduct performance appraisals.

Improve staff efficiency and productivity, including turnaround time.

Ensure the team is committed and customer-focused.

Achieve high employee satisfaction and retain good performers while managing attrition through motivation and job satisfaction.

Identify and execute actions related to business growth.

Train branch staff periodically on new products, features, and competition.

Assist in devising and implementing a customer acquisition and retention program.

Compliance & Risk Responsibilities

Adhere to regulatory compliance, bank policies, procedures, and code of conduct.

Ensure no third-party disclosure of bank information in any form.

Address critical issues and potential conflicts candidly and timely.

Qualification

Graduate, preferably Post Graduate/MBA.

Relevant Experience10+ years of banking experience.

Functional Competencies

• Experience in heading a branch with responsibility, overseeing daily operations, and ensuring service quality standards are maintained.
• Knowledge of branch banking compliance and processes.

Behavioral Competencies

• Selling and negotiation skills.
• Clear communication and motivation skills.
• Enhances customer experience.
• Team management with leadership skills.

• Experience

  10 - 12 Years

• No. of Openings

  10

• Education

  Graduate (B.B.A)

• Role

  Branch Manager

• Industry Type

  Banking

• Gender

  [ Male / Female ]

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office