Branch Manager

Jana Small Finance Bank Limited; Bengaluru; On-site; INR 1,800,000 - 3,400,000; Full time

Job summary

Jana Small Finance Bank Limited in Bengaluru seeks an experienced Branch Manager to lead branch operations, drive business growth, and ensure regulatory compliance. You will manage sales, operations and customer service, while mentoring staff for peak performance.

You will oversee cash handling, process adherence and risk controls, ensure KYC/AML standards, and build lasting customer relationships to achieve branch targets.

Qualifications

• Graduate or postgraduate degree required.
• Minimum 10 years of banking experience.
• Prior branch handling experience preferred.

Responsibilities

• Drive targets for assets, liabilities and third-party products.
• Oversee daily branch operations, cash management, audits and compliance.
• Lead, motivate and develop branch staff with clear KPIs.
• Build and maintain strong customer relationships and address escalations.
• Ensure RBI guidelines, KYC/AML and risk controls are followed.

Skills

Sales & Business Development

Team Leadership

Banking Operations

Customer Relationship Management

Risk & Compliance Knowledge

Education

Graduate / Postgraduate

Job description

Job Title:

Branch Manager

Company:

Jana Small Finance Bank

Location:

Bangalore

Job Summary:

We are seeking an experienced and result-driven Branch Manager to lead branch operations, drive business growth, and ensure compliance with banking regulations. The candidate will be responsible for managing sales, operations, and customer service functions of the branch.

Key Responsibilities:

1. Business Development:

• Achieve branch targets for assets, liabilities, and third-party products
• Drive CASA growth, deposits, and loan portfolio
• Develop strategies to expand customer base

2. Branch Operations:

• Oversee daily branch operations and ensure smooth functioning
• Monitor cash management, transactions, and audit compliance
• Ensure adherence to policies and procedures

3. Team Management:

• Lead, motivate, and manage branch staff
• Set performance targets and conduct regular reviews
• Provide training and development support

4. Customer Relationship Management:

• Build and maintain strong relationships with customers
• Address customer queries and resolve escalations
• Ensure high levels of customer satisfaction

5. Compliance & Risk Management:

• Ensure compliance with Reserve Bank of India guidelines and internal policies
• Monitor KYC/AML processes
• Minimize operational and credit risk

Required Qualifications:

• Graduate/Postgraduate
• Minimum 10 years of banking experience
• Prior experience in branch handling preferred

Key Skills:

• Sales & Business Development
• Team Leadership
• Banking Operations
• Customer Relationship Management
• Risk & Compliance Knowledge

Salary:

Best in industry + Performance incentives

Industry:

Banking / Financial Services

Employment Type:

Full-Time

Role Category:

Retail Banking