International Voice Process

outpace consulting services; Maharashtra; On-site; INR 250,000 - 280,000; Full time

Benefits offered by this job

5 days working

2 rotational week-offs

Rotational shifts

Night shift allowance up to ₹3,000

Incentives

Cab/transport facility

Job summary

outpace consulting services in Mumbai (Airoli) is hiring Graduate Freshers for Customer Support (Voice), with in-person work, a 5-day week and rotational shifts.

You will handle calls and chats, document interactions, and aim for high customer satisfaction while following quality guidelines. Eligible candidates are graduates from 2024–2026 with good communication skills; BE, BTech or diploma holders are not eligible. Night shift allowances and incentives are part of the package.

Qualifications

• Graduation completed (Freshers)
• Passed out in 2024, 2025, or 2026
• Willing to work in rotational shifts
• Good communication skills required
• Not eligible: BE/BTech, MTech, Diploma, Pharmacy, LLB, LLM

Responsibilities

• Handle customer queries through calls and chat.
• Provide timely and professional resolutions to customer concerns.
• Maintain customer satisfaction and quality standards.
• Accurately document customer interactions.
• Follow company policies, process guidelines, and quality standards.
• Communicate effectively with customers and internal teams.

Skills

Customer support (voice)

Graduate

Education

Graduation

Job description

Customer Support (Voice) – Fresher

Location: Airoli, Mumbai

Experience: Freshers

Employment Type: Full-time

Work Schedule: 5 Days Working | 2 Rotational Week-offs

Shift: Rotational Shifts

Salary: Up to ₹2.8 LPA

Take-home Salary: ₹18,000 + Up to ₹3,000 Night Shift Allowance + Incentives

Transport: Cabs Available

Job Description

We are hiring Graduate Freshers for the position of Customer Support (Voice) in Airoli, Mumbai.

This is an excellent opportunity for fresh graduates looking to start their career in the customer service and BPO industry.

Key Responsibilities

• Handle customer queries through calls and chat.
• Provide timely and professional resolutions to customer concerns.
• Maintain customer satisfaction and quality standards.
• Accurately document customer interactions.
• Follow company policies, process guidelines, and quality standards.
• Communicate effectively with customers and internal teams.

Eligibility Criteria

• Graduate freshers can apply.
• Only candidates who passed out in 2024, 2025, or 2026 are eligible.
• Candidates must be comfortable working in rotational shifts.
• Good communication skills are required.
• Not Eligible: B.E./B.Tech, M.Tech, Diploma, Pharmacy, LLB, and LLM candidates.

Benefits

• 5 days working
• 2 rotational week-offs
• Rotational shifts
• Night shift allowance up to ₹3,000
• Incentives
• Cab/transport facility

Pay: ₹250,000.00 - ₹280,000.00 per year

Work Location: In person