Hiring Customer Service : Freight Forwarding (Export)

Swift Cargo; Pune District; On-site; INR 300,000 - 420,000; Full time

Job summary

Swift Cargo in Pune, India is seeking a dedicated customer service professional to act as a single point of contact for clients, coordinate shipments, and ensure orders move smoothly.

You will understand customer requirements, escalate issues when needed, arrange shipments after evaluating destination and routes, and follow up on payments to maintain healthy cash flow.

Qualifications

• Act as a single point of contact for clients.
• Understand customer requirements to avoid discrepancies.
• Escalate potential issues and ensure corrective actions per guidelines.
• Be proactive in order to minimize service crises.

Responsibilities

• Act as a single point of contact for clients.
• Understand customer requirements and escalate potential issues if any.
• Arrange shipments for the customer by examining destination, route, rate and delivery time.
• Follow-up with customers for outstanding payments and coordinate with Sales/Operations.

Job description

KRAs

• Act as a single point of contact
• Understand customer requirements and escalate potential issues if any
• Arrange shipments for the customer
• Follow-up with customers for outstanding payments

DETAILED JOB DESCRIPTION

Act as a single point of Contact:-

• Customer service personnel acts as a single point of contact for the clients.
• They manage/negotiate pricing and co-ordinate for all shipments.

Understand customer requirements and escalate potential issues if any :-

• CS understands the customer requirements to avoid any discrepancies
• Always escape potential issues and ensure corrective actions are taken in accordance with business guidelines and customer requirements.
• Be proactive in order to minimize service crises.

Arrange shipment for the customers:-

• Arrange shipments by examining destination, route, rate and delivery time.
• Maintain, grow, and build long term relationships with Liners, Customers and Overseas agents.

Follow-up with customer for outstanding payments:-

• Manage and update reports on weekly or monthly basis as required.
• Co-ordinate with Sales, Operations and Documentation department and follow-up on shipments generated.