Hiring Customer Care Executive For Inbound Process | Gurgaon

THR Consultants; Gurugram District; On-site; INR 253,890 - 304,110; Full time

Benefits offered by this job

Salary up to 25k

Incentives included

PF/ESIC

Gratuity

5-day work week

Rotational offs

Job summary

THR Consultants in Gurugram is hiring Customer Support Executives for the Inbound Process. The role focuses on handling customer queries related to products and ensuring a seamless customer experience.

Responsibilities include handling inbound calls, resolving issues with compliance, documenting calls, coordinating with internal teams for follow-ups, and delivering an excellent, professional customer experience.

Qualifications

• Undergraduate or graduate degree from a recognized university.
• 0–3 years of experience; freshers welcome.
• Excellent English communication skills.
• Strong analytical and problem-solving abilities.
• Customer-focused with confident, presentable demeanor.

Responsibilities

• Handle inbound customer calls related to services.
• Resolve issues while following compliance guidelines.
• Document calls and maintain accurate customer records.
• Coordinate with internal teams for issue resolution and follow-ups.
• Deliver excellent customer experience with a professional approach.

Skills

Excellent English communication

Analytical skills

Problem-solving

Customer engagement

Confident & customer-focused

Education

Undergraduate/Graduate degree

Job description

Interested candidates directly connect with Ms. Shubhi-7534990226

We are hiring Customer Support Executives for the Inbound Process. This role focuses on handling customer queries related to products and ensuring seamless customer experience.

Key Responsibilities

• Handle inbound customer calls related to services.
• Resolve customer issues while following compliance guidelines.
• Document calls and maintain accurate customer records.
• Coordinate with internal teams for issue resolution and follow-ups.
• Deliver excellent customer experience with a professional approach.

Eligibility Criteria

• Undergraduate/Graduate from a recognized university.
• 0-3 years of Experience candidates can apply.
• Fresher are welcome to apply.
• Excellent English communication skills.
• Strong analytical, problem-solving, and customer engagement skills.
• Confident, presentable, and customer-focused attitude.

Salary & Benefits

• CTC upto 25,000 + Performance Incentives
• 5 days working with 2 rotational offs
• Rotational shifts
• PF, ESIC, Group Insurance & Gratuity