Senior Customer Care Executive | Voice Process | Gurgaon

Wsne Consulting; Gurugram District; On-site; INR 279,000 - 357,000; Full time

Benefits offered by this job

Rotational Shift

WFO

Incentives & performance bonus

Training provided

Career growth opportunities

Friendly work environment

Cab Facility/ Cab allowance

Job summary

Wsne Consulting is seeking a Customer Support Executive in Gurugram, Haryana to handle queries via calls, chat, and email. You will maintain professional contact, record interactions in CRM, and escalate issues as needed.

The role requires good English communication, a customer-focused attitude, and basic computer knowledge, with 1 year of relevant experience. WFO, rotational shifts, and performance incentives are offered.

Qualifications

• Minimum qualification: 12th Pass or Graduate.
• Excellent English communication required.
• 1 year of experience in customer support/customer service.

Responsibilities

• Handle customer inquiries via phone, email, and chat.
• Resolve customer complaints and provide appropriate solutions.
• Maintain professional communication with customers.
• Record customer interactions and update CRM/software.
• Escalate unresolved issues to the concerned department.
• Ensure customer satisfaction and timely response.
• Follow company policies and process guidelines.

Skills

Excellent English

Customer-focused

Basic computer knowledge

Communication

Education

12th Pass

Graduate

Tools

CRM software

Job description

We are looking for a Customer Support Executive to handle customer queries and provide excellent support through calls, chat, and email. The candidate should have good communication skills, a customer-focused attitude, and basic computer knowledge.

Key Responsibilities

• Handle customer inquiries via phone, email, and chat
• Resolve customer complaints and provide appropriate solutions
• Maintain professional communication with customers
• Record customer interactions and update CRM/software
• Escalate unresolved issues to the concerned department
• Ensure customer satisfaction and timely response
• Follow company policies and process guidelines

Eligibility Criteria

• Minimum qualification: 12th Pass / Graduate
• Excellent English communication required
• 1 year of experience in customer support/customer service

Salary

25000 32,000 per month (Depending on experience and interview performance)

Benefits

• Rotational Shift
• WFO
• Incentives & performance bonus
• Training provided
• Career growth opportunities
• Friendly work environment
• Cab Facility/ Cab allowance

Contact for further Details

HR Khushi - 9311776257