Helpdesk Senior Associate - L1 Technical Support

NTT DATA, Inc.; India; On-site; INR 300,000 - 420,000; Full time

Job summary

NTT DATA Services in Noida, Uttar Pradesh, India, is seeking a Helpdesk Senior Associate for L1 Technical Support to join our client infrastructure team. The role involves assisting users via phone, email, and chat, diagnosing Windows 11 issues, OS problems, hardware checks, and basic networking while maintaining high-quality customer service.

The candidate should have fluent English, strong writing/comprehension skills, and comfortable participation in a 24x7 rotational shift.

Qualifications

• Graduate with basic IT knowledge and customer handling skills.
• Fluent English with excellent writing and comprehension.
• 18+ months of international calling experience is preferred.
• Comfortable with rotational 24x7 shifts.

Responsibilities

• Provide L1 technical guidance via phone, email and chat.
• Troubleshoot Windows 11, OS issues, hardware, and basic networking.
• Coordinate with internal teams to resolve customer problems.

Skills

Windows 11 troubleshooting

iOS basics

PC hardware

Edge/Chrome basics

Networking basics

MS Office basics

COTS apps basics

Education

Graduate

Tools

Edge browser

Chrome browser

MS Office

Job description

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Helpdesk Senior Associate - L1 Technical Support

Date: Aug 15, 2026

Location: Noida, UP, IN

Company: NTT DATA Services

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a Helpdesk Senior Associate - L1 Technical Support to join our team in Noida, Uttar Pradesh (IN-UP), India (IN).

Knowledge of troubleshooting Windows 11, ios Operating system, PC Hardware, Basic Knowledge of Edge/Chrome, Networking, Messaging, and MS Office, COTS applications etc. 2. Must be able to speak fluent English & possess excellent writing and comprehension skills & with excellent customer handling skills

Provide L1 technical guidance in activities associated with identification, prioritization & resolution of reported problems through Phone, Email & Chat.

Typically, the associate level participates in a supportive role by acting as a liaison between customers & departments within the Client Infrastructure.

Basic Qualifications:

Helpdesk Associate at Grade-5position in Service Desk

Must be a Graduate.

Good communication skills with 18+ months of international calling experience

Must possess excellent customer handling skills

Should be comfortable to work in rotational shift with 24x7 support window

About NTT DATA

NTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world's leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. our consulting and Industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners.NTT DATA is a part of NTT Group, which invests over $3 billion each year in R&D.

Whenever possible, we hire locally to NTT DATA offices or client sites. This ensures we can provide timely and effective support tailored to each client’s needs. While many positions offer remote or hybrid work options, these arrangements are subject to change based on client requirements. For employees near an NTT DATA office or client site, in-office attendance may be required for meetings or events, depending on business needs. At NTT DATA, we are committed to staying flexible and meeting the evolving needs of both our clients and employees.

NTT DATA endeavors to make https://us.nttdata.com accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at https://us.nttdata.com/en/contact-us . This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here . If you'd like more information on your EEO rights under the law, please click here . For Pay Transparency information, please click here .

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