Helpdesk Senior Associate - ITIL

NTT DATA North America; Dadri; On-site; INR 350,000 - 550,000; Full time

Job summary

NTT DATA is seeking a Helpdesk Senior Associate - ITIL to join our Noida, Uttar Pradesh team. You will provide L1/L1.5 support via phone, email and chat, resolve incidents, and act as a liaison between customers and internal teams.

The role requires graduate qualification, strong communication, and 3-5 years of experience with 24x7 support and office-based work. Experience with SSCM, Active Directory, VPN, Intune, and analytical tools like ServiceNow, Excel and Power BI is desirable.

Qualifications

• Must be a Graduate.
• Good communication skills with international calling experience
• Good comprehension & writing skills
• Must possess excellent customer handling skills
• Should be comfortable to work in rotational shift with 24x7 support window
• Mandate work from office.
• 3-5 Years of Experience

Responsibilities

• Provide L1/L1.5 technical guidance in activities associated with identification, prioritization & resolution of reported problems through Phone, Email & Chat.
• Typically, the associate level participates in a supportive role by acting as a liaison between customers & departments within the Client Infrastructure.
• Good troubleshooting knowledge of MS Windows, PC Hardware, Internet Explorer, MS Office & COTS applications etc.
• Strong troubleshooting skills, bug-finding, and resolution.
• Ability to work independently within a diverse global team.
• Excellent understanding of SSCM, Active Directory, Virtual Machines, Drive Encryption Tools, VPN Tools, Microsoft Intune.
• Must be good in Analytical tools such as Service Now, Excel, and Power BI.

Skills

Communication skills

Customer handling

Analytical skills

Written communication

Time management

Education

Graduate

Tools

MS Windows

PC Hardware

MS Office

Active Directory

Virtual Machines

Drive Encryption Tools

VPN Tools

Microsoft Intune

ServiceNow

Excel

Power BI

Job description

Job Description

Req ID: 385080

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization.

We are currently seeking a Helpdesk Senior Associate - ITIL to join our team in Noida, Uttar Pradesh (IN-UP), India (IN).

Requirements

• Must be a Graduate.
• Good communication skills with international calling experience
• Good comprehension & writing skills
• Must possess excellent customer handling skills
• Should be comfortable to work in rotational shift with 24x7 support window
• Mandate work from office.
• 3-5 Years of Experience

Job Description

• Provide L1/L1.5 technical guidance in activities associated with identification, prioritization & resolution of reported problems through Phone, Email & Chat.
• Typically, the associate level participates in a supportive role by acting as a liaison between customers & departments within the Client Infrastructure.
• Good troubleshooting knowledge of MS Windows, PC Hardware, Internet Explorer, MS Office & COTS applications etc.
• Strong troubleshooting skills, bug-finding, and resolution
• Ability to work independently within a diverse global team.
• Excellent understanding of SSCM, Active Directory, Virtual Machines, Drive Encryption Tools, VPN Tools, Microsoft Intune.
• Must be good in Analytical tools such as Service Now, Excel, and Power BI.

About NTT DATA

NTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the worlds leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. our consulting and Industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners.NTT DATA is a part of NTT Group, which invests over $3 billion each year in R&D.

Whenever possible, we hire locally to NTT DATA offices or client sites. This ensures we can provide timely and effective support tailored to each client’s needs. While many positions offer remote or hybrid work options, these arrangements are subject to change based on client requirements. For employees near an NTT DATA office or client site, in-office attendance may be required for meetings or events, depending on business needs. At NTT DATA, we are committed to staying flexible and meeting the evolving needs of both our clients and employees. NTT DATA recruiters will never ask for payment or banking information and will only use @nttdata.com, @nttdatafed.com and @talent.nttdataservices.com email addresses. If you are requested to provide payment or disclose banking information, please submit a contact us form, https://us.nttdata.com/en/contact-us.

NTT DATA endeavors to make https://us.nttdata.com accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at https://us.nttdata.com/en/contact-us.

This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here. If youd like more information on your EEO rights under the law, please click here. For Pay Transparency information, please click here.