Helpdesk Executive -Worli

Symphoni HR Pvt Ltd.; Mumbai; On-site; INR 240,000 - 360,000; Full time

Job summary

Symphoni HR Pvt Ltd. Mumbai is seeking a Helpdesk/Facilities Executive to handle residents' complaints, coordinate with housekeeping, maintenance and security, and maintain daily MIS reports.

The role requires strong verbal and written communication, excellent coordination and problem-solving, MS Excel and MS Office skills, and readiness to work six days a week with a rotational weekly off; prior experiences in hospitality or property management are a plus.

Qualifications

• Graduate or Diploma in Hotel Management preferred.
• Experience in a helpdesk, customer service, front office or facilities management role preferred.
• Residential society, premium residential complex, hotel or property management experience will be an advantage.
• Good verbal and written communication skills.
• Basic to good MS Excel and MS Office knowledge.
• Strong coordination, problem-solving and complaint-handling skills.
• Must be comfortable working 6 days a week with a rotational weekly off.

Responsibilities

• Attend to residents' complaints and queries over calls and other communication channels.
• Register, track and assign complaints to the concerned departments.
• Follow up with housekeeping, maintenance, security and other teams to ensure timely resolution.
• Prepare and maintain daily and monthly complaint MIS reports.
• Handle resident/client relationships and ensure professional communication.
• Coordinate with vendors and internal facility management teams.
• Monitor complaint status, pending issues and service quality.
• Support facility operations and ensure compliance with health, safety and service standards.

Skills

Verbal and written communication

Coordination

Problem-solving

Complaint-handling

Education

Graduate / Diploma in Hotel Management

Tools

MS Excel

MS Office

Job description

Job Responsibilities:

• Attend to residents' complaints and queries over calls and other communication channels.
• Register, track and assign complaints to the concerned departments.
• Follow up with housekeeping, maintenance, security and other teams to ensure timely resolution.
• Prepare and maintain daily and monthly complaint MIS reports.
• Handle resident/client relationships and ensure professional communication.
• Coordinate with vendors and internal facility management teams.
• Monitor complaint status, pending issues and service quality.
• Support facility operations and ensure compliance with health, safety and service standards.

Candidate Requirements:

• Graduate or Diploma in Hotel Management preferred.
• Experience in a helpdesk, customer service, front office or facilities management role preferred.
• Residential society, premium residential complex, hotel or property management experience will be an advantage.
• Good verbal and written communication skills.
• Basic to good MS Excel and MS Office knowledge.
• Strong coordination, problem-solving and complaint-handling skills.
• Must be comfortable working 6 days a week with a rotational weekly off.