Help Desk Executive

Property solutions India Pvt ltd; Mumbai City; On-site; INR 223,000 - 268,000; Full time

Job summary

Property solutions India Pvt ltd in Mumbai's Prabhadevi—Client Site invites a Helpdesk Executive (Male candidates only) to join a fast-paced support team.

You will handle employee and client queries by calls, emails, and tickets, coordinate with internal teams, and maintain service logs to meet SLAs.

Working days Monday to Saturday, 8:00 AM to 5:00 PM, with salary in the range of 20k to 24k in hand.

Qualifications

• Minimum 2 years of experience in Helpdesk, Customer Support, or Facility Helpdesk.
• Good communication and coordination skills.
• Proficiency in MS Office (Excel, Word, Outlook).

Responsibilities

• Handle employee and client queries through calls, emails, and tickets.
• Coordinate with internal teams for issue resolution and service requests.
• Maintain records of complaints, requests, and resolutions.
• Prepare MIS reports and update service logs.
• Ensure timely closure of tickets and adherence to SLAs.

Skills

Communication skills

Coordination

Tools

MS Office

Job description

Job Title: Helpdesk Executive (Male candidates only)

Location: Prabhadevi (Worli), Mumbai - Client Site

Working Days: Monday to Saturday (6 Days Working)

Working Hours: 8:00 AM to 5:00 PM

Salary offering: Between 20k - 24k in hand

Job Responsibilities:

• Handle employee and client queries through calls, emails, and tickets.
• Coordinate with internal teams for issue resolution and service requests.
• Maintain records of complaints, requests, and resolutions.
• Prepare MIS reports and update service logs.
• Ensure timely closure of tickets and adherence to SLAs.

Requirements:

• Minimum 2 years of experience in Helpdesk / Customer Support / Facility Helpdesk.
• Good communication and coordination skills.
• Proficiency in MS Office (Excel, Word, Outlook).
• Ability to work in a fast-paced client-facing environment.