Helpdesk Executive

DEXIT Global; Mumbai; On-site; INR 446,000 - 670,000; Full time

Job summary

DEXIT Global in Mumbai is seeking an Operations professional to handle customer inquiries via phone and email, resolve issues, and maintain product knowledge to support customers effectively.

The role requires 2–6 years of helpdesk or customer service experience, including voice and non-voice processes, with strong written and verbal English communication skills.

Qualifications

• Bachelor's degree or equivalent is expected.
• Strong verbal and written communication skills in English.

Responsibilities

• Provide prompt and efficient responses to customer questions via calls and email.
• Address and resolve customer complaints or concerns in a professional manner.
• Maintain strong product knowledge to answer queries effectively.
• Collaborate with team members to ensure customer satisfaction.
• Follow company policies when handling requests and issues.

Skills

Clear communication

Written English

Education

Any Graduate

Job description

Function: Operations

Location: Mumbai

Job Profile:

• Provide Prompt and efficient responses to customer questions, via calls and email
• Address and resolve customer complaints or concerns in a professional and professional manner
• Maintain a high level of company product knowledge to effectively answer customer queries
• Collaborate with other team members and departments to ensure customer satisfaction
• Follow company policies and procedures when handling customer requests and issues

Qualification Details:

• Any Graduate

Experience Details:

• 2 to 6 years of experience in Helpdesk/Customer Service Role.
• Experience in Handling Voice and Non-Voice Process.
• Experience in effectively handling and resolving escalated issues.
• Good communication skills.

Special Skills:

• Essentials:
  • Good Communication & Written Skills in English