Helpdesk Executive

Jones Lang LaSalle (JLL); Gurugram District; On-site; INR 240,000 - 420,000; Full time

Job summary

Jones Lang LaSalle (JLL) is seeking a Helpdesk Executive to be based on-site at Gurugram, India, servicing a premium office space client. The role operates on a 24/7 rotational shift, coordinating with a group of specialized teams to handle feedback, complaints and service requests via in-house tools and phone support.

Responsibilities include recording feedback, tracking service orders and PPMs, assigning tickets and ensuring timely closure while maintaining high SLAs/KPIs.

Qualifications

• Strong communication skills, articulate, precise and respectful.
• Experience with ServiceNow and telephone-based support.

Responsibilities

• Handle client feedback, track service orders and PPMs on Excel trackers.
• Record and escalate tickets, ensuring timely closure.
• Work with specialized teams to resolve feedback, complaints and requests.
• Embrace round-the-clock operation and meet SLAs/KPIs.
• Manage inventory-related tasks such as staff lockers, parking RFID, stationery.

Skills

Communication

ServiceNow

Ticketing

Excel

Customer Service

SLAs KPIs

Shift Work

Job description

Job Summary

Role: Helpdesk Executive

Location: Gurugram - Client site - Premium Office Space

Shift: 247 Rotational Shift

Responsibilities

• Strong communication skills - to be articulate, precise and respectful in written and verbal communication.
• Work on clients automated tool (Service Now) & over telephone calls
• Record all feedback, track service orders, PPMs etc on excel trackers
• Work as part of a group of specialized teams to ensure handling of feedback/complaints/requests tickets
• Assign and track tickets to timely closure
• Round the clock operation
• Previous experience on Helpdesk, a plus
• Ability to deliver on measurable performance metrics- SLAs/KPIs
• Ad-hoc tasks :
• Staff Locker Inventory
• Parking requests - Temp / Permanent including issuance of RFID stickers
• Maintain inventory
• Business Card Processing
• Stationery issuance
• Additional responsibilities as needed will be introduced

Location

On-site - Gurugram, HR

Scheduled Weekly Hours

48

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.