Executive - Help Desk

Joulestowatts Business Solutions Pvt. Ltd.; Bengaluru; On-site; INR 350,000 - 450,000; Full time

Job summary

Joulestowatts Business Solutions Pvt. Ltd. in Bengaluru (Marathahalli) is hiring an Executive – Help Desk to handle HR queries and provide timely resolutions.

The role requires 2–3 years of HR Help Desk or customer support experience, with India-based candidates preferred for a 5 days work week on-site. Immediate joiners are welcome. Responsibilities include managing HR help desk tickets, following up, escalations, and supporting HR policies, processes, and documentation to maintain a positive

Qualifications

• 2–3 years of HR Help Desk or support experience.
• Experience in customer support preferred.
• Based in Bengaluru preferred; immediate joiners.

Responsibilities

• Handle employee queries and provide timely resolutions.
• Manage HR help desk tickets, follow-ups, escalations.
• Support HR policies, processes, and documentation.
• Maintain query records and ensure a positive employee experience.

Skills

Communication skills

Problem solving

Coordination

Job description

Were Hiring | Executive – Help Desk

Location: Marathahalli, Bengaluru
Experience: 2–3 Years
Work Mode: 5 Days WFO
Interview Mode: Face-to-Face Only

Note: Immediate Joiners only!!

Key Responsibilities

• Handle employee queries and provide timely resolutions.
• Manage HR help desk tickets, follow-ups, and escalations.
• Support employees with HR policies, processes, and documentation.
• Maintain query records and ensure a positive employee experience.

Requirements

• 2–3 years of experience in HR Help Desk, Employee Support, or Customer Support.
• Customer support experience preferred.
• Strong communication, problem-solving, and coordination skills.
• Bengaluru-based candidates preferred.
• Immediate joiners preferred.