Helpdesk Associate - ITIL

NTT DATA BUSINESS SOLUTIONS; Bengaluru; On-site; INR 300,000 - 420,000; Full time

Job summary

NTT DATA BUSINESS SOLUTIONS in Bengaluru is seeking a Helpdesk Associate - ITIL to join our Service Desk. The role involves providing L1 support via phone, email, and chat, resolving incidents, and guiding users through standard procedures.

Candidates should have at least graduate, 1+ year international calling experience, and strong English and Polish communication. You will work in rotational shifts and adhere to policies, delivering excellent customer service.

Qualifications

• Graduate with good communication skills and 1+ year international calling experience.
• Willing to work in rotational shifts and adhere to policies.
• Excellent customer handling and English and Polish language proficiency.

Responsibilities

• Provide L1 technical guidance via Phone, Email Chat for reported problems.
• Act as liaison between customers and Client Infrastructure teams.
• Troubleshoot MS Windows, PC hardware, Internet Explorer, and MS Office.

Skills

Communication skills

International calling experience

Independent working

Customer handling skills

Rotational shift

Education

Graduate

Tools

MS Windows

MS Office

PC Hardware

Job description

We are currently seeking a Helpdesk Associate - ITIL to join our team in Bangalore, KarnAtaka (IN-KA), India (IN).

Requirements

• Helpdesk Associate at Grade-4 position in Service Desk
• Must be a Graduate.
• Good communication skills with 1+ Years of international calling experience
• Ability to work independently
• Adhere to organizational policies and procedures
• Must possess excellent customer handling skills
• Should be comfortable to work in rotational shift.
• Excellent Verbal Communication skills.
• Good communication (demonstrate strong reading comprehension, writing and verbal skills) in English and Polish.

Job Description

• Provide L1 technical guidance in activities associated with identification, prioritization resolution of reported problems through Phone, Email Chat.
• Typically, the associate level participates in a supportive role by acting as a liaison between customers departments within the Client Infrastructure.
• Good troubleshooting knowledge of MS Windows, PC Hardware, Internet Explorer, MS Office COTS applications etc