Help Desk Support Specialist

Quality HR Services; India; On-site; INR 300,000 - 450,000; Full time

Benefits offered by this job

Competitive salary

Professional development

Supportive environment

Health insurance

Paid time off

Job summary

Quality HR Services in India is seeking an entry-level IT Helpdesk Specialist to provide first-line technical support to employees, resolving hardware, software, and network issues. You will diagnose problems, log requests, and escalate complex issues to senior staff while ensuring timely resolutions; you will communicate clearly via phone, email, and chat.

You will assist in maintaining IT infrastructure, provide training on company systems, and help create knowledge articles to improve support

Qualifications

• Bachelor's degree in Computer Science or a related field (preferred).
• 0-1 years of experience in IT support.
• Strong troubleshooting and problem-solving skills.
• Excellent communication and interpersonal skills.
• Knowledge of Windows operating systems.
• Experience with ticketing systems.

Responsibilities

• Provide first-level technical support to employees via phone, email, and chat.
• Diagnose and resolve hardware, software, and network issues.
• Maintain accurate records of all support requests and resolutions.
• Provide training to employees on the use of company systems.
• Assist in the maintenance of company IT infrastructure.
• Escalate complex issues to senior staff.

Skills

Troubleshooting

Communication skills

Windows operating systems

Interpersonal skills

Education

Bachelor's degree in Computer Science or related field

Tools

Ticketing systems

Job description

What role you will play in team:

You will provide first-line technical support to our employees, resolving hardware, software, and network issues.

What you will do:

You will diagnose problems, provide solutions, and escal... complex issues to senior staff.

Key responsibility:

• Provide first-level technical support to employees via phone, email, and chat.
• Diagnose and resolve hardware, software, and network issues.
• Maintain accurate records of all support requests and resolutions.
• Provide training to employees on the use of company systems.
• Assist in the maintenance of company IT infrastructure.
• Escalate complex issues to senior staff.

Required Qualification and Skills:

• Bachelor's degree in Computer Science or a related field (preferred).
• 0-1 years of experience in IT support.
• Strong troubleshooting and problem-solving skills.
• Excellent communication and interpersonal skills.
• Knowledge of Windows operating systems.
• Experience with ticketing systems.

Benefits Included:

• Competitive salary and benefits.
• Opportunity for professional development.
• Supportive and collaborative work environment.
• Health insurance and paid time off.

A Day in the Life:

You will be resolving IT issues, providing technical assistance, maintaining records and collaborating with your team to ensure smooth operations. .