Help Desk Support Specialist

Om Sai Global HR Service; Delhi; On-site; INR 180,000 - 260,000; Full time

Benefits offered by this job

Competitive salary

Professional development

Dynamic work environment

Career growth opportunities

Job summary

Om Sai Global HR Service is seeking a dedicated IT support associate to provide first-line technical assistance to employees. You will troubleshoot software and hardware issues, answer questions, document activities, and help maintain our IT infrastructure.

The role emphasizes clear communication, problem-solving, and timely resolution of incidents to ensure minimal downtime and high user satisfaction within a dynamic team.

Qualifications

• High school diploma or equivalent.
• 0-1 years of experience in help desk support.
• Excellent communication and interpersonal skills.
• Strong problem-solving skills.
• Proficiency in using various software applications.
• Familiarity with common IT hardware and software.

Responsibilities

• Provide first-line technical support to employees via phone, email, and in-person.
• Troubleshoot software and hardware problems.
• Diagnose and resolve technical issues quickly and efficiently.
• Answer technical questions and provide guidance to employees.
• Document all support activities accurately.
• Maintain a high level of customer satisfaction.
• Contribute to the maintenance of our IT infrastructure.
• Escalate complex issues to senior support staff when necessary.

Skills

Communication skills

Interpersonal skills

Problem solving

Software proficiency

IT hardware knowledge

First-line support

Education

High school diploma or equivalent

Job description

What role you will play in team

You will provide essential first-line technical support to our employees, resolving their IT issues efficiently and effectively.

What you will do

You will troubleshoot software and hardware problems, answer technical questions, and ensure the smooth operation of our IT infrastructure.

Key responsibility

Provide first-line technical support to employees via phone, email, and in-person. Troubleshoot software and hardware problems. Diagnose and resolve technical issues quickly and efficiently. Answer technical questions and provide guidance to employees. Document all support activities accurately. Maintain a high level of customer satisfaction. Contribute to the maintenance of our IT infrastructure. Escalate complex issues to senior support staff when necessary.

Required Qualification and Skills

High school diploma or equivalent. 0-1 years of experience in help desk support or a related field. Excellent communication and interpersonal skills. Strong problem-solving skills. Proficiency in using various software applications. Familiarity with common IT hardware and software.

Benefits Included

Competitive salary and benefits package. Opportunities for professional development. A dynamic and collaborative work environment. Excellent career growth opportunities.

A Day in the Life

Your day will involve assisting employees with IT issues, documenting solutions, and collaborating with the IT team to maintain our systems. .