It Support Engineer

Velocitai Digital; Gurugram District; On-site; INR 350,000 - 600,000; Full time

Job summary

Velocitai Digital in Gurugram is seeking an IT Support Specialist to maintain our company’s computer systems and provide user support, ensuring minimal downtime and strong security practices.

You will troubleshoot hardware and software issues, manage user accounts, and collaborate with IT staff to implement system upgrades, while delivering excellent internal customer service.

Qualifications

• Bachelor's degree in Information Technology, Computer Science, or related field (or equivalent work experience).
• Proven experience as an IT Support Specialist or similar role.
• Strong knowledge of computer hardware, software, and networking principles.
• Proficiency in troubleshooting technical issues and providing timely solutions.
• Familiarity with Windows and Mac operating systems.
• Experience with Active Directory, Microsoft Exchange, and Office 365.
• Excellent communication and interpersonal skills.
• Ability to prioritize tasks and manage time effectively in a fast-paced environment.
• Strong attention to detail and problem-solving abilities.
• Certifications such as CompTIA A+, Network+, or Microsoft Certified IT Professional (MCITP) are a plus.

Responsibilities

• Provide technical assistance and support for incoming queries and issues related to computer systems, software, hardware, and networking.
• Diagnose and troubleshoot technical issues, identify root causes, and implement solutions promptly.
• Install, configure, and maintain computer hardware, software, and peripheral devices.
• Collaborate with team members to ensure the smooth operation of IT systems and infrastructure.
• Set up and support user accounts, permissions, and passwords.
• Perform system upgrades and software installations as needed.
• Monitor system performance and ensure security measures are in place to safeguard company data.
• Respond to service requests in a timely manner and elevate issues to appropriate teams when necessary.
• Document IT processes, procedures, and configurations.
• Provide training and guidance to end-users on the proper use of IT equipment and software.
• Stay up-to-date with advancements in technology and recommend solutions to improve efficiency and productivity.

Skills

Communication skills

Troubleshooting

Time management

Attention to detail

Interpersonal skills

Problem solving

Education

Bachelor's degree in IT/CS

MCITP / CompTIA certs (A+ / Network+)

Tools

Active Directory

Microsoft Exchange

Office 365

Windows OS

Mac OS

Job description

Role & responsibilities IT Support Specialist

Job Summary

We are seeking a skilled IT Support Specialist to join our team. The ideal candidate will provide technical assistance and support to our employees, ensuring smooth operation of all computer systems and related equipment.

This role requires excellent communication skills, a strong problem-solving mindset, and the ability to prioritize tasks efficiently. The IT Support Specialist will play a crucial role in maintaining our organization's IT infrastructure and delivering exceptional customer service to internal users.

Responsibilities

• Provide technical assistance and support for incoming queries and issues related to computer systems, software, hardware, and networking.
• Diagnose and troubleshoot technical issues, identify root causes, and implement solutions promptly.
• Install, configure, and maintain computer hardware, software, and peripheral devices.
• Collaborate with team members to ensure the smooth operation of IT systems and infrastructure.
• Set up and support user accounts, permissions, and passwords.
• Perform system upgrades and software installations as needed.
• Monitor system performance and ensure security measures are in place to safeguard company data.
• Respond to service requests in a timely manner and elevate issues to appropriate teams when necessary.
• Document IT processes, procedures, and configurations.
• Provide training and guidance to end-users on the proper use of IT equipment and software.
• Stay up-to-date with advancements in technology and recommend solutions to improve efficiency and productivity.

Requirements

• Bachelor's degree in Information Technology, Computer Science, or related field (or equivalent work experience).
• Proven experience as an IT Support Specialist or similar role.
• Strong knowledge of computer hardware, software, and networking principles.
• Proficiency in troubleshooting technical issues and providing timely solutions.
• Familiarity with Windows and Mac operating systems.
• Experience with Active Directory, Microsoft Exchange, and Office 365.
• Excellent communication and interpersonal skills.
• Ability to prioritize tasks and manage time effectively in a fast-paced environment.
• Strong attention to detail and problem-solving abilities.
• Certifications such as CompTIA A+, Network+, or Microsoft Certified IT Professional (MCITP) are a plus.

Preferred Qualifications

• Experience with virtualization technologies (VMware, Hyper‑V).
• Knowledge of cloud computing platforms (AWS, Azure, Google Cloud).
• Familiarity with ITIL framework.
• Experience with remote support tools and ticketing systems.
• Basic understanding of cybersecurity principles and best practices.