Senior Service Desk Engineer

Neurealm Company; Chennai; On-site; INR 700,000 - 900,000; Full time

Job summary

Neurealm Company in Shollinganallur, Chennai is seeking a Sr. Service Desk Engineer to provide front-line support for Windows/macOS users. The role requires strong AD/Exchange expertise, Entra, Endpoint Manager, and end-user permissions management.

Face-to-face interview on 31st Oct 2026; shift 24/7; 5 days WFO. Candidates should demonstrate excellent communication skills and experience handling enterprise email platforms, OneDrive, patching, and security-related tasks across Windows and Mac

Qualifications

• Excellent oral & written communication with end users.
• Hands-on knowledge of Windows AD and Exchange/Office 365.
• Experience with Entra, Endpoint Manager and cross-platform MAC integration.
• Administer user permissions and domain access controls.
• Maintain 100% availability per SOW and follow defined triage workflow.

Skills

Windows AD

Exchange Server

Office 365

Entra

Endpoint Manager

MAC domain knowledge

User permissions

Onboarding/Offboarding

Active Directory

Troubleshooting OS

Troubleshooting hardware

Troubleshooting apps

Remote support

MS Office

OneDrive/Patching/Encryption

Printer troubleshooting

Laptop performance

Triage workflow

Mac OS troubleshooting

Tools

HP printer tools

Job description

We are looking for Sr. Service Desk Engineer.

Location- Shollinganallur, Chennai

Face to Face Interview on 31st Oct 2026.

Shift 24/7

5 days WFO.

Below is the JD.

Job Description

• Excellent oral & written communication
• Knowledge in Windows AD
• Knowledge in Exchange Server / Office 365
• Knowledge in Entra and Endpoint manager
• Cross functional Knowledge in MAC with Windows Domain
• Knowledge in User Permissions / Access Restriction for Domain Accounts
• Ensure 100% availability of resources as per SOW
• Standardize the Service Desk operations and implement best practices

Primary Skills (Preferred)

• Knowledge in Troubleshooting OS / Hardware related Issues
• Knowledge in Troubleshooting Application Related issues
• Knowledge in Remote Support for Windows / MAC users with appropriate Tools
• Knowledge of MS Office products (word, excel, PowerPoint, Outlook)
• Knowledge in BAU projects Onedrive, Patching and encryption in both windows and macOS
• Knowledge in User administration – On boarding / off boarding, Shared mailbox creation and Distribution list management.
• Knowledge in Active directory, Endpoint manager, Entra, Exchange on prem, Exchange online and JSS pro.
• Excellent oral & written communication to handle the end users directly with quality.
• Knowledge in HP cloud printer installation in the node and troubleshooting
• Strong knowledge of laptop performance troubleshooting, with the ability to diagnose and resolve issues using a structured and systematic approach.
• Follow the established process and predefined triage workflow as outlined.

Secondary Skills (Preferred)

• Knowledge in Mac OS / Application Troubleshooting