Circle Head Operations

DMart - Avenue Supermarts Ltd; Visakhapatnam; On-site; INR 900,000 - 1,300,000; Full time

Job summary

DMart - Avenue Supermarts Ltd in Visakhapatnam seeks a senior sales operations leader with 15-17 years of FMCG General Trade experience to manage 12–15 stores across the circle. You will drive performance, coach store teams, and ensure adherence to processes and compliance.

Key focus areas include people development, data-driven improvement, and cross-functional collaboration with HR, Finance, Maintenance, Commercial and Supply Chain to meet service and business goals.

Qualifications

• 15-17 years of sales experience in General Trade (FMCG).
• Experience leading 12–15 stores within a circle.
• Strong coaching and training skills.
• Excellent communication and analytical abilities.
• Proficiency in MS Office and SAP.

Responsibilities

• Managing end-to-end retail operations of 12 to 15 stores within the assigned circle.
• Drive performance across four pillars: People, Business, Process and Compliance.
• Analyze business data, identify performance gaps and implement improvements.
• Conduct mid-term reviews, performance discussions and appraisals.
• Ensure adherence to operational processes for people, product, cash, inventory and assets.
• Monitor compliance with policies, statutory requirements, and audit standards across stores and regional office.
• Collaborate with HR, Finance, Maintenance, Commercial and Supply Chain.
• Lead, coach, and develop store leadership teams to achieve goals.

Skills

Training and Coaching skills

Observation & Analytical Skills

Excellent communication

Collaboration & Problem solving

Strong on processes

MS Office

SAP

Tools

MS Office

SAP

Job description

Candidate with 15-17 years of sales experience into General Trade preferably from FMCG.

The role will involve:

• Managing end-to-end retail operations of 12 to15 stores within the assigned circle.
• Drive performance across four key pillars: People, Business, Process and Compliance.
• Analyze business data, identify performance gaps and implement improvement opportunities.
• Conduct mid-term reviews, performance discussions and appraisal processes for the assigned circle.
• Ensure strict adherence to all operational processes related to people, product, cash, inventory and assets.
• Monitor and ensure compliance with company policies, statutory requirements, and audit standards across stores and the regional office.
• Collaborate closely with cross-functional teams including HR, Finance, Maintenance, Commercial and Supply Chain.
• Lead, coach, and develop store leadership teams to achieve business and customer service goals.

Required Skills :

• Training and Coaching skills
• Strong Observation and Analytical Skills
• Must have excellent communication
• Collaboration and Problem solving skills
• Strong on processes
• Must be good with MS Office and SAP

Preferred Experience :

• Area Sales Manager / Territory Manager / Regional Sales roles in FMCG
• Team handling and productivity management, must have handled a large team & complex situations in the past
• Business analytics and target achievement
• Market execution and compliance management.