Head Operations

Cygnus Medicare; Udham Singh Nagar District; On-site; INR 1,800,000 - 3,600,000; Full time

Job summary

Cygnus Medicare is seeking an Operations Head for Hospital Operations, based in Kashipur and Jammu. You will oversee OPD and IPD, manage patient flow, bed management, admissions, discharges, and coordinate with doctors, nursing, diagnostics, billing and front office.

The role requires MBA/MHA – Hospital Administration preferred, 8–12 years in hospital operations, and proven ability to improve processes, address grievances, maintain NABH compliance, and drive operational efficiency.

Qualifications

• MBA/MHA or equivalent in hospital administration preferred.
• 8–12 years of experience in hospital operations/administration.
• Strong leadership and cross-functional coordination capabilities.
• Experience with NABH audits and compliance.

Responsibilities

• Lead day-to-day hospital operations across OPD & IPD.
• Ensure smooth patient flow, admission, discharge and bed management.
• Monitor bed occupancy, LOS, waiting time and other operational metrics.
• Coordinate with doctors, nursing, diagnostics, billing, front office and support departments.
• Drive billing coordination, pending dues follow-up and timely discharge.
• Handle patient/attendant grievances and resolve operational issues.
• Ensure NABH compliance, audits, documentation and process adherence.
• Coordinate MLC cases, local liaisoning and other operational requirements.
• Identify operational gaps and implement process improvements to enhance patient experience and operational efficiency.

Skills

OPD/IPD Operations

Bed Management

Patient flow

Interdepartmental Coordination

NABH Compliance

Leadership

Education

MBA/MHA – Hospital Administration preferred

Job description

Hiring: Operations Head Hospital Operations

Location: Kashipur and Jammu

Experience: 8–12 Years

Qualification: MBA/MHA – Hospital Administration preferred

Key Responsibilities

• Lead day-to-day hospital operations across OPD & IPD.
• Ensure smooth patient flow, admission, discharge and bed management.
• Monitor bed occupancy, LOS, waiting time and other key operational metrics.
• Coordinate with doctors, nursing, diagnostics, billing, front office and support departments.
• Drive billing coordination, pending dues follow-up and timely discharge.
• Handle patient/attendant grievances and resolve operational issues.
• Ensure NABH compliance, audits, documentation and process adherence.
• Coordinate MLC cases, local liaisoning and other operational requirements.
• Identify operational gaps and implement process improvements to enhance patient experience and operational efficiency.

Candidate Profile

• 8–12 years of experience in hospital operations/administration.
• Strong exposure to OPD/IPD, patient flow, bed management and hospital coordination.
• Experience in NABH audits/compliance and operational documentation.
• Strong leadership, communication and interdepartmental coordination skills.