Unit Head

xponentiate; Shimoga District; On-site; INR 1,200,000 - 2,000,000; Full time

Job summary

xponentiate is seeking an experienced Unit Head – Operations to manage the daily functions of a multi-specialty healthcare facility in Shimoga District, Karnataka, India.

The ideal candidate will have over 10 years of hospital operations experience, an MBA or MHA in a relevant field, and the ability to enhance patient experiences while driving operational efficiency.

If you're passionate about healthcare operations, we encourage you to apply.

Qualifications

• 10+ years of hospital operations experience, including leadership and team management.
• Strong understanding of hospital workflows and quality standards.
• Excellent communication and leadership skills.

Responsibilities

• Oversee end-to-end hospital operations including OPD, IPD, admissions, and billing.
• Drive operational efficiency and patient safety initiatives.
• Lead cross-functional teams and manage departmental performance.

Skills

Leadership

Stakeholder management

Problem-solving

Communication

Patient care processes

Hospital workflows

Education

MBA / MHA in Hospital Operations or related field

Tools

Hospital management systems

MS Office

Job description

We are looking for an experienced and dynamic Unit Head – Operations to lead the day-to-day operations of a multi-specialty healthcare facility.

Key Responsibilities

• Oversee end-to-end hospital operations including OPD, IPD, admissions, billing, discharge, and patient services.
• Ensure exceptional patient experience by addressing concerns, improving feedback scores, and maintaining service excellence.
• Drive operational efficiency, quality standards, accreditation compliance, and patient safety initiatives.
• Lead cross-functional teams, manage departmental performance, and ensure seamless coordination between clinical and non-clinical departments.
• Monitor facility management, housekeeping, maintenance, and overall hospital administration.
• Analyze operational metrics, implement process improvements, and drive cost optimization initiatives.
• Support business growth through new partnerships, insurance collections, digital marketing coordination, and revenue enhancement initiatives.
• Collaborate with leadership on strategic planning, staffing, performance management, and continuous improvement programs.

Requirements

• MBA / MHA in Hospital Operations, Healthcare Administration, or a related field.
• 10+ years of hospital operations experience, including leadership and team management responsibilities.
• Strong understanding of hospital workflows, patient care processes, quality standards, and healthcare compliance.
• Excellent stakeholder management, problem-solving, communication, and people leadership skills.
• Proficiency in hospital management systems and MS Office.

What We're Looking For

• A proactive leader with a patient-first mindset.
• Strong operational and administrative expertise.
• Ability to drive performance, quality, and business growth in a fast-paced healthcare environment.

Experience: 10+ Years

Qualification: MBA / MHA

If you are passionate about healthcare operations and leading high-performing teams, we'd love to connect with you.