Head of Operations (Lounges)

Revolut Ltd; Indore; On-site; INR 3,000,000 - 7,000,000; Full time

Job summary

Revolut Ltd seeks a Head of Operations to build and scale its global airport lounge network from launch to managed portfolio. You will own end-to-end lounge operations, ensuring an exceptional customer experience while maximising commercial performance and efficiency across markets.

The role requires an entrepreneurial leader with expertise in airport lounges, able to scale operations internationally and partner with airport authorities and operators.

Qualifications

• Extensive experience in airport lounge operations, across multiple countries.
• Experience managing lounges or premium hospitality with P&L responsibility.
• Ability to build scalable operating models and teams from scratch.
• Strong stakeholder management with airport authorities and operators.
• Analytical mindset to drive ROI through data-driven decisions.

Responsibilities

• Lead end-to-end launch of new airport lounges globally with partners and internal teams.
• Own day-to-day performance, service standards, and customer experience.
• Drive profitability by growing revenue and optimising capacity.
• Select and manage third-party lounge operators with SLAs and governance.
• Define premium hospitality standards across F&B, staffing, and facilities.
• Build scalable processes, reporting, and governance for rapid expansion.
• Ensure regulatory compliance and safety across locations.
• Hire and lead a high-performing operations team.

Skills

Airport lounge operations

Multi-country rollout

P&L management

Vendor & partner mgmt

Stakeholder mgmt

Data-driven ROI

Strategic ops leadership

Job description

About Revolut

People deserve more from their money. More visibility, more control, and more freedom. Since 2015, Revolut has been on a mission to deliver just that. Our powerhouse of products — including spending, saving, investing, exchanging, travelling, and more — help our 80+ million customers get more from their money every day.

As we continue our lightning-fast growth, 2 things are essential to our success: our people and our culture. In recognition of our outstanding employee experience, we've been certified as a Great Place to Work™. So far, we have 15,000+ people working around the world, from our offices and remotely, to help us achieve our mission.

And we're looking for more brilliant people. People who love building great products, redefining success, and turning the complexity of a chaotic world into the simplicity of a beautiful solution.

About The Role

At Revolut, Operations means problem-solving at scale. Our team tackles the company’s toughest challenges with speed, precision, and creativity. They design systems that unlock efficiency and power global growth.

We're looking for a Head of Operations to build and scale Revolut's global airport lounge network, from launching our first locations to managing a portfolio of lounges.

You’ll own end-to-end lounge operations, ensuring each location delivers an exceptional customer experience while maximising commercial performance and operational efficiency.

We're looking for an entrepreneurial leader with expertise in airport lounges and building scalable operations across markets.

Up to shape what’s next in finance? Let’s get in touch.

What You’ll Be Doing

• Leading end-to-end operational readiness and launch of new airport lounges globally, coordinating with airport partners, operators, construction, design, and internal teams
• Owning day-to-day operational performance across the lounge network, ensuring consistently high standards of service quality, customer satisfaction, and operational efficiency
• Maximising lounge profitability by driving revenue growth, optimising capacity utilisation, developing ancillary revenue opportunities, and managing operating costs
• Selecting, onboarding, and managing third-party lounge operators, establishing strict SLAs, performance targets, and governance mechanisms
• Defining and continuously improving premium hospitality standards across F&B, staffing, facilities, and customer experience
• Building scalable operating models, processes, reporting, and governance to support rapid expansion across multiple countries
• Ensuring compliance with relevant airport, safety, security, and local regulatory requirements
• Hiring, developing, and leading a high-performing operations team to support the growth of our global lounge network

What You’ll Need

• Extensive experience in airport lounge operations, including successfully opening and operating lounges, ideally across multiple countries
• Experience managing multi-site airport lounge or premium hospitality operations, with direct accountability for operational performance and customer experience
• Commercial and financial acumen, paired with experience managing P&Ls, improving profitability, optimising capacity utilisation, and driving revenue growth
• An in-depth understanding of airport lounge operating models, including third‑party operators, SLAs, airport requirements, hospitality standards, and F&B operations
• A track record of building operational processes, infrastructure, and teams from scratch and scaling them across multiple locations
• Solid stakeholder management skills, with experience working with airport authorities, operators, suppliers, and cross-functional teams
• Excellent analytical and problem‑solving skills, and the ability to use data to drive operational improvements and ROI‑based prioritisation
• An entrepreneurial mindset, capable of operating independently, and a willingness to be hands‑on in a fast‑paced, high‑growth environment

Building a global financial super app isn’t enough. Our Revoluters are a priority, and that’s why in 2021 we launched our inaugural D&I Framework, designed to help us thrive and grow everyday. We're not just doing this because it's the right thing to do. We’re doing it because we know that seeking out diverse talent and creating an inclusive workplace is the way to create exceptional, innovative products and services for our customers. That’s why we encourage applications from people with diverse backgrounds and experiences to join this multicultural, hard‑working team.