Head of Operations (Lounges)

Revolut Ltd; India; Hybrid; INR 2,000,000 - 3,200,000; Full time

Benefits offered by this job

Financial benefits

Flexible work options

Metal subscription

Team events

Job summary

Revolut Ltd is seeking a Head of Operations to lead the global airport lounge network, from launching first locations to scaling across markets. You will own end-to-end lounge operations, drive profitability, and ensure exceptional customer experiences.

We are looking for an entrepreneurial, hands-on leader with deep experience in lounge operations and multi-country expansion, who can build scalable processes and teams while maintaining strict compliance and high service standards.

Qualifications

• Extensive experience in airport lounge operations, including successfully opening and operating lounges, ideally across multiple countries.
• Experience managing multi-site airport lounge or premium hospitality operations, with direct accountability for operational performance and customer experience.
• Commercial and financial acumen, with experience managing P&Ls, improving profitability, and driving revenue growth.
• Understanding of airport lounge operating models, third-party operators, SLAs, and hospitality standards.
• Proven ability to build processes, infrastructure, and teams from scratch and scale them across locations.
• Strong stakeholder management with airport authorities, operators, suppliers, and cross-functional teams.
• Excellent analytical and problem-solving skills, using data to drive ROI-based prioritisation.
• Entrepreneurial, hands-on leader comfortable in a fast-paced, high-growth environment.

Responsibilities

• Lead end-to-end readiness and launch of new airport lounges globally, coordinating with partners, construction, design, and internal teams.
• Own day-to-day performance across the lounge network, ensuring high service quality and operational efficiency.
• Maximise lounge profitability by driving revenue, improving capacity utilisation, and managing costs.
• Select, onboard, and manage third-party lounge operators with strict SLAs and governance.
• Define and improve premium hospitality standards across F&B, staffing, facilities, and customer experience.
• Build scalable operating models, processes, reporting, and governance for rapid expansion across countries.
• Ensure compliance with airport, safety, security, and local regulations.
• Hire, develop, and lead a high-performing operations team.

Skills

Airport lounge operations

Multi-country operations

Stakeholder management

Analytical problem solving

Entrepreneurial mindset

Hands-on leadership

Data-driven decisions

P&L management

Job description

About Revolut

People deserve more from their money. More visibility, more control, and more freedom. Since 2015, Revolut has been on a mission to deliver just that. Our powerhouse of products - including spending, saving, investing, exchanging, travelling, and more - help our 80+ million customers get more from their money every day.

As we continue our lightning-fast growth, 2 things are essential to our success: our people and our culture. In recognition of our outstanding employee experience, we've been certified as a Great Place to Work. So far, we have 15,000+ people working around the world, from our offices and remotely, to help us achieve our mission. And we're looking for more brilliant people. People who love building great products, redefining success, and turning the complexity of a chaotic world into the simplicity of a beautiful solution.

About the role

At Revolut, Operations means problem-solving at scale. Our team tackles the company’s toughest challenges with speed, precision, and creativity. They design systems that unlock efficiency and power global growth.

We're looking for a Head of Operations to build and scale Revolut's global airport lounge network, from launching our first locations to managing a portfolio of lounges.

You’ll own end-to-end lounge operations, ensuring each location delivers an exceptional customer experience while maximising commercial performance and operational efficiency.

We're looking for an entrepreneurial leader with expertise in airport lounges and building scalable operations across markets.

Up to shape what’s next in finance? Let’s get in touch.

What you’ll be doing

• Leading end-to-end operational readiness and launch of new airport lounges globally, coordinating with airport partners, operators, construction, design, and internal teams
• Owning day-to-day operational performance across the lounge network, ensuring consistently high standards of service quality, customer satisfaction, and operational efficiency
• Maximising lounge profitability by driving revenue growth, optimising capacity utilisation, developing ancillary revenue opportunities, and managing operating costs
• Selecting, onboarding, and managing third-party lounge operators, establishing strict SLAs, performance targets, and governance mechanisms
• Defining and continuously improving premium hospitality standards across F&B, staffing, facilities, and customer experience
• Building scalable operating models, processes, reporting, and governance to support rapid expansion across multiple countries
• Ensuring compliance with relevant airport, safety, security, and local regulatory requirements
• Hiring, developing, and leading a high-performing operations team to support the growth of our global lounge network

What you’ll need

• Extensive experience in airport lounge operations, including successfully opening and operating lounges, ideally across multiple countries
• Experience managing multi-site airport lounge or premium hospitality operations, with direct accountability for operational performance and customer experience
• Commercial and financial acumen, paired with experience managing P&Ls, improving profitability, optimising capacity utilisation, and driving revenue growth
• An in-depth understanding of airport lounge operating models, including third-party operators, SLAs, airport requirements, hospitality standards, and F&B operations
• A track record of building operational processes, infrastructure, and teams from scratch and scaling them across multiple locations
• Solid stakeholder management skills, with experience working with airport authorities, operators, suppliers, and cross-functional teams
• Excellent analytical and problem-solving skills, and the ability to use data to drive operational improvements and ROI-based prioritisation
• An entrepreneurial mindset, capable of operating independently, and a willingness to be hands-on in a fast-paced, high-growth environment

Building a global financial super app isn’t enough. Our Revoluters are a priority, and that’s why in 2021 we launched our inaugural D&I Framework, designed to help us thrive and grow everyday. We're not just doing this because it's the right thing to do. We’re doing it because we know that seeking out diverse talent and creating an inclusive workplace is the way to create exceptional, innovative products and services for our customers. That’s why we encourage applications from people with diverse backgrounds and experiences to join this multicultural, hard-working team.

Get what you need to succeed

• Financial benefits that show we value your work
• Flexibility to work from home, the office, or abroad
• A Revolut Metal subscription loaded with perks
• Exciting events year-round so you can get to know your team