Head of Execution – Field Operations

Enerjazz (YC S21); Delhi; Sur place; INR 3 500 000 - 6 000 000; Plein temps

Résumé du poste

A leading renewable energy company in Delhi is seeking a Head of Execution - Field Operations to manage the battery installation process. This role involves leading technician teams, ensuring compliance with SOPs, and improving performance metrics. The ideal candidate has 5–8 years in operations leadership and is hands-on in field operations. This full-time position demands strong leadership and communication skills, with a focus on customer satisfaction and efficient installations.

Qualifications

• 5–8 years in operations leadership roles, especially in sectors like EV or logistics.
• Experience leading blue-collar field staff.
• Field-ready with hands-on approach and fluent in Hindi.

Responsabilités

• Lead battery installation process with full accountability.
• Plan daily installations including technician assignment and material readiness.
• Track and improve core KPIs like First Time Right and Compliance.
• Hire, train, and manage field team (technicians, coordinators).
• Conduct regular audits and shadow installs to monitor quality.
• Own daily and weekly field ops reporting.
• Resolve customer complaints and escalate only if required.
• Work closely with the CRM/Tech team to digitize field processes.

Connaissances

Operations leadership

Team management

Process enforcement

Field operations

Customer service

Hindi speaking

Description du poste

Overview

We are looking for a discipline-first Head of Execution - Field Operations to run our battery installation process end-to-end — with 100% accountability. This person will lead technician teams, enforce SOPs, ensure fast + flawless installs, and escalate only when needed. Your job: zero excuses, zero rework.

Base pay range

Role: Head of Execution - Field Operations

Location: Delhi NCR / Field-Heavy

Reporting To: CEO / Founder

Type: Full-time

Overview

We are looking for a discipline-first Head of Execution - Field Operations to run our battery installation process end-to-end — with 100% accountability. This person will lead technician teams, enforce SOPs, ensure fast + flawless installs, and escalate only when needed. Your job: zero excuses, zero rework.

• Plan daily installations: technician assignment, route planning, material readiness
• Enforce 100% compliance with onboarding SOP (photos, forms, checklists)
• Track and improve core KPIs: FTR (First Time Right), TAT, Compliance
• Hire, train, and manage field team (technicians, coordinators)
• Conduct regular audits and shadow installs to monitor quality
• Own daily and weekly field ops reporting
• Resolve customer complaints and escalate only if required
• Work closely with the CRM/Tech team to digitize field processes

Ideal Profile

• 5–8 years in operations leadership roles (EV, lending, logistics, solar installs)
• Has led 10+ blue-collar field staff with discipline
• Proven record of enforcing processes in tough environments
• Field-ready: Hindi-speaking, mobile, doesn’t hide behind dashboards
• Bonus: understands battery fitment, basic vehicle electronics, or EV safety protocols

KPIs

• FTR: 100% of installs right the first time
• Compliance: 100% form + photo documentation
• TAT: <3 hours per install
• Install plan vs actual achieved
• Customer satisfaction (complaint-free %)

Please fill this google form to apply. - https://forms.gle/Qs2e5q5ycZ9Ab5FJ8

Seniority level

• Director

Employment type

• Full-time

Job function

• Management and Manufacturing
• Industries: Renewable Energy Semiconductor Manufacturing

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