Head New Product Development

Aspire Higher HR Solutions; Barnala; On-site; INR 700,000 - 1,500,000; Full time

Job summary

Aspire Higher HR Solutions is seeking a candidate to manage end-to-end order processing and ensure timely delivery while strengthening customer relationships in a manufacturing or export context.

The role focuses on improving service performance, resolving complaints with root cause analysis, and implementing CRM-driven process enhancements to boost efficiency and customer satisfaction.

Qualifications

• MBA/PGDM with focus on Marketing, Operations, Supply Chain or General Management.
• CRM, CX or Service Excellence certifications preferred.
• Strong understanding of order management and customer experience processes.

Responsibilities

• Order management: manage processing, scheduling, dispatch, and alignment between plant production and customer delivery timelines.
• Customer experience: build relationships with institutional and export customers and drive satisfaction and retention.
• Service excellence: monitor OTIF, fill rate, and delivery timelines to improve service quality and responsiveness.
• Complaint resolution: handle customer complaints (quality issues), conduct root cause analysis with production/quality teams, and implement preventive measures.
• Process improvement: implement CRM systems and service tracking tools to continuously improve delivery processes.

Skills

Order management

Customer relationships

Service excellence

Complaint handling

Process improvement

Education

MBA/PGDM

Tools

CRM software

Job description

Role & responsibilities :

• Order Management: Manage order processing, scheduling, and dispatch coordination and ensuring alignment between plant production and customer delivery timelines.


• Customer Experience - Build relationships with institutional and export customers and driving customer satisfaction and retention.


• Service Excellence - Monitor OTIF, fill rate, and delivery timelines and improve service quality and responsiveness


• Complaint Resolution- Handle customer complaints (quality issues like GSM variation, defects), Conduct RCA with production/quality teams and Implementing preventive measures.


• Process Improvement- Implementing CRM systems and service tracking tools and continuously improve service delivery processes.

Preferred candidate profile :

• Education: MBA/PGDM (Marketing, Operations, Supply Chain Management, or General Management)


• Certifications: Customer Relationship Management (CRM), Supply Chain, Customer Experience (CX), or Service Excellence

Critical Competencies:

• Order-to-Cash Process Management


• Service Performance Metrics


• Customer Relationship Management


• Complaint Handling & Root Cause Analysis


• Process Improvement & Service Optimization.