Head - Human Capital Varca South Goa

Rosetta Hospitality; Varca; On-site; INR 1,800,000 - 3,000,000; Full time

Job summary

Rosetta Hospitality in Goa seeks an experienced HR Training professional to lead the hotel’s training function. With 12+ years in luxury hospitality, you will drive performance appraisals, payroll lifecycle, and workforce development through the ROET program and BRISOP framework.

You will design and monitor comprehensive training initiatives, collaborate with department heads, and ensure high standards in service excellence, safety, and guest satisfaction across the resort.

Qualifications

• Strong communication and organizational skills.
• MS Office proficiency.
• People-oriented with a results-driven mindset.
• Familiarity with traditional and modern training methods and techniques.
• Quick learner and self-motivated.
• Strong leadership and mentoring ability.
• Excellent active listening and presentation skills.

Responsibilities

• Assist in implementation of BRISOP and training needs planning.
• Curate and manage ROET program and develop departmental learning coordinators.
• Oversee the hotel training function and budget, and coordinate campus recruitment.
• Analyze training needs and present plans to Resident Manager and Excom.
• Design, deliver, and evaluate training programs aligned with resort goals.

Skills

Strong communication

Organizational skills

MS Office proficient

People-oriented

Results-driven

Training methods

Quick learner

Self-motivated

Leadership

Active listening

Presentation skills

Job description

Please Note - For this role we are only looking for candidates from Good hotel / Hospitality experience

About the job

DEPARTMENT : Human Resources

REPORTS TO : Vice President - Human Capital and Unit General Manager

Experience – 12+ Years

We are looking the candidates should be from Luxury hotel background

PS: - Candidates should have strong experience in Performance Appraisals, ncentives & Payroll Management and Lifecycle & Operations

General Responsibilities

• Assist in implementation of departmental BRISOP and systems framework, identifying and assessing future and current training needs and drawing an overall or individualized training and development plan.
• Curator and custodian of Rosetta Operational Excellence Trainee (ROET) Program.
• Responsible for managing the hotels training function, including developing a qualified departmental learning coordinator (DLC) for each department.
• Analyze training needs of the hotel in general and individual departments, and develop strategies that address needs and presenting the same for the Resident Manager and Executive Committees review.

Create And Monitor Training Programs For

• ROET’s
• Employees
• Coordinate with Catering Colleges and organizing campus interviews and drive the recruitment program for the resort.

Specific Responsibilities

Ensure effective training programs are in place for the following:

• New Employee Orientation, Guide & Onboarding socialization
• Talent Development Programme
• Customer Service Training
• Technical job-specific training (through certification of departmental BRISOP)
• Supervisory Development Training
• Management Development Training
• Fire, Life and Safety Training
• Upselling Skills
• Retraining and reinduction for existing associates

• Aligns the Training Goals with the Resort Goals, ensures the resort scores a minimum of 90% in the Renard Audit, attains budgeted training man-hours goals, 90% in offline and online guest feedback, etc.
• Monitor the progress of the Training Plan for each department to ensure that the training objectives are being achieved as per the Resort’s goal and vision.
• Establish and manage resorts e-library, training videos, journals, and audiovisual materials to assist trainers and associates for their personal development.
• Design, produce and implement training programs that meet specific departmental needs in conjunction with Department Heads, ensuring that training session plans are structured and that training is effective.
• Attend departmental training sessions and critique performance.
• Assist Departmental Trainers’ in preparing and conducting departmental training and assess accordingly.
• Ensure that Department Heads abide by their responsibilities of employee training against departmental BRISOPs.
• Conduct regular service excellence training and internal audits (FAQ’s Audit, HOTEL Facts Audit, Grooming Audit, RTS Audit, Telephonic Etiquettes Audit, Check-in & Check-out Audit, F&B Outlets Dining Audit, Facilities Audit (Housekeeping/Maintenance For Rooms), GSC Audit, SPA Audit, etc.) to ensure compliance with the BRISOP. Shares the same with the Resident Manager and the Excom.
• Produce monthly training reports the General Manager and the Corporate Office including:
  • Internal & External Training Programs conducted
  • Training topic
  • Name and department of the attendees
  • Number of people attended
  • Duration of training
  • Trainer’s profile
• Assists in the hiring of differently-abled and mentally retarded staff members create a special training program for them and monitor their progress.
• Coaches, counsels and disciplines staff, providing constructive feedback to enhance performance.
• Ensures that all staff abides by the hotel dress codes and hotel rules.
• Prepares and submits the annual Training Budget and manages the departmental expenses.
• Liaise with the Human Resource team for completing the cycle of recruitment, induction, training & development.
• Monitor and evaluate the training program’s effectiveness, success and ROI periodically and report on them.

JOB SPECIFICATION

Knowledge & Skills Disposition /Personality Strong communication and organizational skills Determined and enthusiastic MS Office proficient People-oriented and results-driven Familiarity with traditional and modern training methods and techniques Quick Learner and self-motivated Possesses strong working relationships Reliable, quality and result-oriented Extremely organized with strong administrative and communication skills Able to work independently, takes ownership and initiative Strong leadership skills and ability to build rapport with employees, and mentor them Excellent active listening and presentation skills