Concierge Executive

St. Regis Hotels & Resorts; Goa; On-site; INR 167,000 - 279,000; Full time

Job summary

St. Regis Hotels & Resorts in Goa seeks a Non-Management team member for Rooms & Guest Services Operations. The role involves responding to guest requests for arrangements, providing information about local amenities, and ensuring guest satisfaction.

The incumbent will also assist in training, scheduling, and coaching colleagues while maintaining professional appearance and company standards. Responsibilities include coordinating with departments to resolve guest issues, reviewing logs, and

Qualifications

• Education requirement: High school diploma or GED equivalent.
• At least 1 year of related work experience.
• At least 1 year of supervisory experience.

Responsibilities

• Respond to guest requests and coordinate services and information.
• Assist management with hiring, training, scheduling, and coaching; uphold standards.

Education

High school diploma or GED

Job description

Additional Information

Job Number26137527

Job CategoryRooms & Guest Services Operations

Location438 1 34 Mobor, Salcette Cavelossim, South Goa, Goa 403731, India VIEW ON MAP

ScheduleFull Time

Located Remotely?N

Position TypeNon-Management

Position Summary

• Respond to guest requests for special arrangements or services (e.g., transportation, reservations, dry cleaning) by making arrangements or identifying appropriate providers. Respond to special requests from guests with unique needs and follow up to ensure satisfaction. Gather, summarize, and provide information to guests about the property and the surrounding area amenities, including special events and activities. Answer, record, and process all guest calls, messages, requests, questions, or concerns. Contact appropriate individual or department (e.g., Bell person, Housekeeping) as necessary to resolve guest call, request, or problem. Review shift logs/daily memo books and document pertinent information in logbooks. Ensure that any outstanding requests from the previous day receive priority and are resolved. Monitor inventory and order general office supplies. Notify Loss Prevention/Security of any guest reports of theft.
• Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, and motivating and coaching employees; serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process. Report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others. Ensure adherence to quality expectations and standards. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.

Preferred Qualifications

• Education: High school diploma or G.E.D. equivalent.
• Related Work Experience: At least 1 year of related work experience.
• Supervisory Experience: At least 1 year of supervisory experience.
• License or Certification: None

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated.Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.