Head - Business Fulfillment

Navanc; Bengaluru; On-site; INR 1,800,000 - 2,800,000; Full time

Job summary

Navanc is seeking a National Manager of Operations to scale Valle’s operations across India. You will align field data, AI systems, and client workflows to ensure timely, compliant property credit assessments for banks, NBFCs, and fintechs.

Lead a lean, high-output team, build SOPs, monitor SLA health, and drive automation and quality controls while reporting to the Founder and CEO. This role requires travel and cross-functional collaboration nationwide.

Qualifications

• 5+ years in banking/lending or fintech operations.
• Experience managing large-scale field delivery and vendor ecosystems.

Responsibilities

• Oversee end-to-end delivery of property reports with tight turnaround.
• Build and enforce SOPs for AI-assisted validations.
• Drive performance benchmarks and QC loops.

Skills

Operations Mgmt

Team Leadership

Vendor Management

Data Analytics

AI Workflow

SLA Management

Interpersonal Skills

Problem Solving

Education

Master's in Management

Job description

Navanc is India’s first AI and data-driven platform powering the future of secured lending. We’re on a mission to transform how banks and financial institutions assess property-backed loans by combining deep domain expertise with cutting-edge technology. Our proprietary systems streamline legal, technical, and market validations of real estate assets—delivering faster, smarter, and more reliable decisions.

At the heart of Navanc is a growing suite of AI-powered products, including Valle, a digital validation network of empaneled lawyers and valuers, and nLite, a real-time property FMV estimator. With a footprint across India and a vision to empower every credit officer, Navanc is shaping the future of underwriting-one verified property at a time.

Role Overview

As the National Manager of Operations, you will be responsible for leading and scaling Valle’s operations machinery. Your goal is to ensure seamless delivery of property credit assessment products and drive operational excellence across India. You’ll act as the nerve center between field data, AI systems, internal tech/product teams, and B2B clients (NBFCs, Banks, Fintechs).

Key Responsibilities

• Oversee end-to-end delivery of property reports (TAT <36 hrs) across all city tiers
• Build and manage SOPs for AI-assisted legal and technical validation processes
• Drive performance benchmarking and automated QC loops
• Negotiate and onboard new vendors, enforce contractual obligations, and ensure adherence to compliance norms
• Liaise with product and tech teams to constantly improve AI workflow outputs (e.g., Propalyzer inputs, image QC)
• Use analytics dashboards to monitor throughput, turnaround, error rates, and SLA health
• Identify bottlenecks and roll out tech/process solutions (geo-mapping, smart allocation, etc.)
• Hire, train, and upskill a lean, high-output field operations and support staff
• Foster a culture of accountability, learning, and rapid response
• Work closely with sales, growth, and client success teams to ensure top-tier delivery experience for financial institutions
• Step in as operations face for large clients and key integrations
• Ensure custom client workflows, if any, are delivered smoothly

Ideal Candidate

• 5 to 8 years of experience in banking/lending at a high-growth tech, fintech, NBFC, or B2B SaaS company
• Master's Degree in Management from Top Tier B-Schools
• Subject matter expert in lending to MSMEs.
• Awareness about land records digitization across states.
• Strong understanding of service SLAs, network management, and vendor performance
• Strong interpersonal skills to augur well in a crossfunctional team environment.
• Experience handling legal/technical diligence processes in the lending or property ecosystem is a strong plus
• Data-driven, extremely execution-focused, and hands-on
• Willingness to travel across regions as needed
• Familiarity with Indian property laws, valuation norms, and SRO/Jurisdiction processes
• Proven ability to manage distributed teams and processes at scale
• The Candidate would report directly to the Founder and CEO of the company.

Skills Required

Operations Management B2B Client Delivery Team Leadership Process Optimization Vendor Management Data Analytics AI Workflow Improvement Escalation Handling SLA Management Interpersonal Skills Problem Solving

Why Join Navanc

• Direct access to founders and the opportunity to lead product direction
• Solve foundational infrastructure challenges in prop-fintech for India
• Work on high-impact AI + compliance-driven products from Day 1
• Ownership, flexibility, and fast-tracked career growth
• Purpose-driven, high-accountability culture with a national footprint
• Work on solving real-world problems that deeply affect the lending landscape in India

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