Customer support / Technical support (US Voice)

HTC Global; Chennai District; On-site; INR 300,000 - 540,000; Full time

Benefits offered by this job

Hybrid work

Work-life balance

Career development

Rewards & recognition

Upskilling (L&D)

Emerging technologies experience

Career mobility

Job summary

HTC Global Services in Chennai invites you to join our customer/technical support team handling US voice inquiries. The role is full-time onsite with 40 hours weekly and entails resolving customer issues with professionalism.

You will troubleshoot hardware/software, assist with account setup, and collaborate with second-level teams to ensure customer satisfaction. We value communication, problem-solving, and multitasking, with opportunities for career growth and work-life balance.

Qualifications

• Minimum 1 to 4 years of experience in an international voice process
• Excellent verbal communication and customer handling skills
• Strong interpersonal, problem-solving, and multitasking abilities
• Willingness to work in US/rotational shifts

Responsibilities

• Respond to and resolve tickets over calls in a timely and professional manner.
• Troubleshoot hardware, software, and basic networking issues.
• Escalate complex problems to second-level support teams
• Maintain accurate records and documentation
• Assist with user account setup, access, and other user related tasks.
• Ensure high levels of customer satisfaction through effective communication and problem resolution.

Skills

International voice support

Verbal communication

Customer handling

Interpersonal skills

Problem-solving

Multitasking

US shift readiness

Job description

Customer support / Technical support (US Voice)

Location: Chennai (TN) | Employment Type: Full Time - 40 hours per week | Job Level: T1 | Work Preference: Onsite at work location address | Job Code: 245081

Job Description:

About the Role:

The role primarily requires strong international voice process experience, excellent communication skills, and the ability to handle customer queries efficiently while ensuring a positive support experience.

Key Responsibilities:

• Candidate should have prior work experience in international voice support (US/UK/EU).
• Respond to and resolve tickets over calls in a timely and professional manner.
• Troubleshoot hardware, software, and basic networking issues.
• Escalate complex problems to second-level support teams
• Maintain accurate records and documentation
• Assist with user account setup, access, and other user related tasks.
• Ensure high levels of customer satisfaction through effective communication and problem resolution.

Required Skills & Qualifications:

• Minimum 1 to 4 years of experience in an international voice process is mandatory.
• Excellent verbal communication and customer handling skills.
• Strong interpersonal, problem-solving, and multitasking abilities.
• Willingness to work in US/rotational shifts.

At HTC Global Services, our culture is an embodiment of who we are - a value-led organizationcommitted to success of our people and customers.

• Hybrid and Workplace flexibility
• Work-Life-Balance
• Well-defined career development plan
• Rewards & Recognition program
• L&D focuses on upskilling
• Hands-on experience on Emerging Technologies and Digital Transformation
• Career Mobility programs

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