Gym Receptionist

Soho House & Co; Mumbai; On-site; INR 250,000 - 420,000; Full time

Job summary

Soho House Mumbai is seeking a warm, confident Gym Receptionist to greet members and guests, manage access, and support membership operations. You will be a key face of the gym, ensuring a safe, welcoming experience and promoting fitness services within a premium club environment.

Ideal candidates bring hospitality experience, strong communication, and a genuine interest in health and wellness. Flexibility to work shifts, including weekends and holidays, is essential to thrive in this premium

Qualifications

• Experience in hospitality or customer-facing environment.
• Excellent communication and interpersonal skills.
• Organised and comfortable handling basic administration and computer systems.
• Flexible to work shifts, weekends and public holidays.
• Interest in fitness, health and wellness.

Responsibilities

• Welcome and engage with members and guests, ensuring a warm, personalised experience.
• Build relationships and understand members' needs and preferences.
• Handle member enquiries, requests and feedback professionally.
• Manage gym entry and exit system with proper access and security.
• Support membership administration and maintain accurate records.
• Promote memberships, gym services, challenges and initiatives.
• Encourage participation in gym challenges and wellness activities.
• Maintain high standards of cleanliness and presentation in the gym and reception.
• Report maintenance or safety concerns promptly.
• Escalate incidents or issues appropriately.
• Collaborate with the House team to ensure seamless member experience.

Skills

Communication

Customer service

Hospitality

Relationship building

Organisational skills

Promoting memberships

Problem solving

Tools

CRM systems

MS Office

Job description

Job Description:

Gym Receptionist – Soho House Mumbai

Be part of the House. Be part of the experience.

We are looking for a warm, confident and service-focused Gym Receptionist to join the team at Soho House Mumbai.

This is more than a front-desk role. You will be one of the key faces of our gym, responsible for creating a welcoming experience for our members and guests while supporting the smooth and safe operation of the facility.

What you'll be doing

• Welcome and engage with members and guests, ensuring a warm and personalised experience at every visit.
• Build strong relationships and rapport with our members and understand their needs and preferences.
• Handle member enquiries, requests and feedback in a friendly, professional and efficient manner.
• Manage the gym entry and exit system, ensuring appropriate access and security procedures are followed.
• Support membership administration and maintain accurate member and operational records.
• Actively promote available memberships, gym services, challenges and House initiatives.
• Encourage members to participate in gym challenges, wellness initiatives and other activities.
• Ensure the gym, reception and surrounding areas are clean, organised and maintained to a high standard throughout the shift.
• Carry out regular checks of gym equipment and report any maintenance or safety concerns promptly.
• Ensure equipment and facilities are safe, clean and ready for member use.
• Be attentive to members using the facilities and support their safety and overall enjoyment of the gym.
• Follow all Health & Safety, Safeguarding and emergency procedures.
• Take ownership of issues as they arise and proactively find solutions.
• Escalate incidents, maintenance concerns or member issues appropriately.
• Work closely with the wider House team to ensure a seamless member experience.
• Support the wider gym and wellness team with day-to-day operational requirements.

What we're looking for

• Has experience in hospitality, fitness, wellness, hotels, clubs or another customer-facing environment.
• Has excellent communication and interpersonal skills.
• Is naturally warm, approachable and confident when interacting with people.
• Enjoys building relationships and delivering personalised service.
• Has a genuine interest in fitness, health and wellness.
• Is organised and comfortable handling basic administration and computer systems.
• Is confident promoting memberships and services.
• Can remain calm and professional when dealing with challenging situations.
• Takes ownership, uses initiative and looks for solutions rather than simply escalating problems.
• Understands the importance of cleanliness, safety and presentation in a premium gym environment.
• Is flexible to work shifts, weekends and public holidays.

Why Soho House?

You'll be joining a global members' club where hospitality, community, culture and wellness come together.

If you are someone who enjoys meeting people, creating great experiences and being part of a vibrant lifestyle environment, this is an opportunity to build your career with Soho House Mumbai.