Customer Service Representative/Receptionist

r3 Consultant; Mumbai; On-site; INR 279,000 - 390,600; Full time

Job summary

A fitness club located in Mumbai is seeking a Customer Service Executive/Receptionist. This role involves being the first point of contact for members and guests, providing excellent service, managing memberships, addressing inquiries, and ensuring a welcoming environment. Ideal candidates should have strong communication skills, experience in customer service, and a passion for health and fitness. This is a full-time position with opportunities for personal engagement in a vibrant fitness community.

Qualifications

• Strong communication and interpersonal skills.
• Previous customer service experience, preferably in the fitness or hospitality industry.
• Ability to multitask and remain calm under pressure.
• Basic computer skills; familiarity with gym management software is a plus.
• Passion for health and fitness.

Responsibilities

• Greet and assist members and visitors with professionalism.
• Handle check-ins, appointments, and registrations efficiently.
• Provide information on membership plans, facilities, and promotions.
• Address member inquiries, complaints, or feedback promptly.
• Monitor and ensure a clean, organized, and safe environment.
• Upsell membership plans, personal training packages, and fitness products.

Skills

Strong communication and interpersonal skills

Ability to multitask and remain calm under pressure

Previous customer service experience

Familiarity with gym management software

Passion for health and fitness

Job description

Job Title: Customer Service Executive/Receptionist – Fitness Club

Location: vashi ,mumbai

Job Type: Full-Time

Job Overview

As a Customer Service Executive at our fitness club, you will be the first point of contact for members and guests. Your role involves providing excellent service, addressing inquiries, managing memberships, and ensuring a welcoming environment that promotes our commitment to health and fitness.

Key Responsibilities

• Front Desk Operations:
  • Greet and assist members and visitors with professionalism.
  • Handle check-ins, appointments, and registrations efficiently.
• Membership Services:
  • Provide information on membership plans, facilities, and promotions.
  • Assist with sign-ups, renewals, and cancellations.
• Issue Resolution:
  • Address member inquiries, complaints, or feedback promptly.
  • Escalate unresolved issues to the relevant department when necessary.
• Facility Support:
  • Monitor and ensure a clean, organized, and safe environment.
  • Assist with scheduling fitness classes and managing bookings.
• Sales and Promotion:
  • Upsell membership plans, personal training packages, and fitness products.
  • Participate in promotional events and campaigns.
• Administrative Duties:
  • Maintain accurate member records and process payments.
  • Generate daily, weekly, and monthly reports as required.

Requirements

• Strong communication and interpersonal skills.
• Previous customer service experience, preferably in the fitness or hospitality industry.
• Ability to multitask and remain calm under pressure.
• Basic computer skills; familiarity with gym management software is a plus.
• Passion for health and fitness.