Guest Services Associate - F&B Service

Machan Resorts LLP; Pune District; On-site; INR 279,000 - 390,600; Full time

Job summary

A luxury eco-resort is seeking a Guest Service Associate - F&B Service to provide exceptional guest services and ensure guest satisfaction. This full-time, on-site role requires strong interpersonal skills and prior experience in hospitality or the F&B service industry. The ideal candidate is flexible to work shifts, including weekends and holidays, and holds a hospitality management certification. Join this stunning resort in India for a rewarding opportunity in customer service.

Qualifications

• Prior experience in the hospitality or F&B service industry is preferred.
• Flexibility to work in shifts, including weekends and holidays.
• Knowledge of multiple languages is a plus.

Responsibilities

• Providing exceptional guest services.
• Ensuring guest satisfaction.
• Effective communication with guests and team members.

Skills

Guest Services

Strong interpersonal skills

Teamwork

Hospitality knowledge

Flexibility in shifts

Language skills

Education

Hospitality management certification

Job description

The Machan is an exclusive eco-resort located in Lonavala, known for its unique tree houses designed to offer luxurious comfort and spectacular views while minimizing impact on the natural surroundings. The resort advocates for environmentally friendly hospitality, sourcing almost all energy from renewable resources and water from a borewell replenished by rainwater harvesting. Situated just a scenic 2.5-hour drive from Mumbai and 1.5 hours from Pune, The Machan provides a serene escape into nature ideal for various celebrations and business events.

Role Description

This is a full-time on-site role for a Guest Service Associate - F&B Service at Machan Resorts LLP in Lonavala. The role involves providing exceptional guest services, ensuring Guest satisfaction, and effective communication with guests and team members.

Qualifications

• Guest Services, and Reservations skills
• Strong interpersonal skills
• Ability to work well in a team
• Prior experience in hospitality or F&B service industry
• Flexibility to work in shifts, including weekends and holidays
• Knowledge of multiple languages is a plus
• Hospitality management certification or relevant degree preferred