Guest Services Associate

Centre Point Hospitality; Amravati; Presencial; INR 200.000 - 320.000; Jornada completa

Descripción de la vacante

Centre Point Hospitality in Amravati seeks a Guest Services Associate to deliver courteous, efficient service to guests. You will welcome arrivals, assist with check-in/out, and respond to inquiries about facilities and local attractions.

You will coordinate with departments to ensure smooth service and resolve concerns promptly. The role requires strong guest-service skills, excellent communication, and the ability to work flexible shifts, including weekends and holidays, while upholding high

Formación

• Experience in creating positive, personalized guest experiences.
• Excellent customer service and problem-solving skills.
• Reservations management and accurate updating of guest details.
• Clear, professional communication with guests and team members.
• Willingness to work flexible shifts, including weekends and holidays.
• Professional appearance, reliability, and teamwork.

Responsabilidades

• Welcome guests on arrival and assist with check-in/check-out processes.
• Handle inquiries about hotel facilities, local attractions, and reservations.
• Manage guest requests and coordinate with other departments for smooth service delivery.
• Resolve guest concerns promptly to maintain satisfaction.
• Maintain accurate records, process payments, and answer calls and emails.
• Uphold the hotel’s hygiene, safety, and customer care standards.

Conocimientos

Guest Services

Customer Service

Reservations

Communication

Flexible Shifts

Team Collaboration

Professional Appearance

Educación

High School Diploma

Diploma/Degree in Hospitality Management (advantage)

Herramientas

POS Systems

Hotel Management Software

Descripción del empleo

Company Description

Centre Point Hospitality is a well-established group, originating with Hotel Centre Point, a 5-star property founded in 1988 in Nagpur, Maharashtra. The flagship hotel features 136 luxurious rooms, 14 banquet halls, a multi-cuisine fine dining restaurant, a coffee shop, an all-day bespoke buffet area, and round-the-clock room service. The group focuses on delivering high-quality hospitality experiences across events, dining, and accommodation. Centre Point Hospitality is expanding its presence with upcoming hotels in New Mumbai, Raipur, and Goa, offering growth opportunities for team members in a dynamic, service-driven environment.

Role Description

The Guest Services Associate is a full-time, on-site role based in Amravati, responsible for delivering courteous, efficient, and professional service to all guests. This role includes welcoming guests on arrival, assisting with check-in and check-out processes, and handling inquiries about hotel facilities, local attractions, and reservations. The Guest Services Associate will manage guest requests, coordinate with other departments to ensure smooth service delivery, and resolve concerns promptly to maintain guest satisfaction. Daily tasks also include maintaining accurate records, processing payments, answering phone calls and emails, and upholding the hotel’s standards of hygiene, safety, and customer care.

Qualifications

• Candidates should possess strong Guest Services and Guest Service skills focused on creating positive, personalized guest experiences.
• Candidates should possess excellent Customer Service skills, including problem-solving, conflict resolution, and a service-oriented mindset.
• Candidates should possess Reservations-related skills, such as managing bookings, updating reservation systems, and ensuring accuracy of guest details.
• Candidates should possess clear and professional Communication skills, both verbal and written, to interact effectively with guests and team members.
• Additional beneficial qualifications include prior experience in hospitality or front office operations, familiarity with hotel management or POS systems, and the ability to work flexible shifts including weekends and holidays.
• A high school diploma or equivalent is required; a diploma or degree in hospitality management or a related field is an advantage.
• Professional appearance, reliability, and the ability to collaborate in a diverse team environment are essential.