Customer Relation Executive

Jones Lang LaSalle (JLL); Bengaluru; On-site; INR 300,000 - 420,000; Full time

Job summary

Jones Lang LaSalle (JLL) in Bengaluru, Karnataka, seeks a Guest Relations/Front Desk professional to represent the company at the client site. You will interact with guests and tenants, address needs, and gather feedback while maintaining a professional hospitality standard.

You will coordinate with multiple departments, handle complaints within TAT, and participate in surveys and reporting for client satisfaction. Flexible shifts and weekend availability are a plus.

Qualifications

• You need to have a relevant educational background in hospitality with min 1-2 years of work experience OR 2-3 years of experience in Client/customer service facing roles.
• Good Communication skills with fluency in English and Hindi language is a must
• Willingness to work in flexible shifts, weekends and holidays is an added advantage
• Basic understanding of operating computers, mobile application and MS Office (Excel, Word, PowerPoint, etc.) is also preferred.

Responsibilities

• Cooperate, coordinate and communicate with other departments to ensure good customer experience and taking customer feedback after every service request or complaint and sharing the feedback points with the team for improvement of services.
• Maintaining a hospitality outlook and always look presentable.
• Taking ownership of the request or complaint and ensuring they are handled effectively within TAT
• Taking daily rounds of the premises and reporting any lapses or observations to the relevant team.
• Conducting timely Customer Feedback Surveys and sharing the reports with the client/management.
• Responding to emergency situations as per JLL policies and contact the proper authorities when needed
• Being familiar with lost and found procedures.
• Nominating and attending the training programs at site or JLL office.
• Addressing concerns through daily checking of mails for priority requests.
• Receiving calls and emails from clients.
• Ensuring closure of complaints by proper communication to stakeholders.
• Helping in activities like filing, checking and maintaining inventory records, MMR, DMR, complaint trackers, dashboard etc.
• Updating the handover or takeover register before end of shift for all completed or pending tasks.
• Managing and participating in events, overlooking general maintenance and guest handling.

Skills

Attention to detail

Analytical thinking

Education

Hospitality-related education

Tools

MS Office

Job description

Job Overview

You will be the face of JLL at the client's site and will be responsible for interacting and addressing the needs of guests and tenants by maintaining strong public relations, taking feedback and suggestions. You will also be responsible for:

Responsibilities

• Cooperate, coordinate and communicate with other departments to ensure good customer experience and taking customer feedback after every service request or complaint and sharing the feedback points with the team for improvement of services.
• Maintaining a hospitality outlook and always look presentable.
• Taking ownership of the request or complaint and ensuring they are handled effectively within TAT
• Taking daily rounds of the premises and reporting any lapses or observations to the relevant team.
• Conducting timely Customer Feedback Surveys and sharing the reports with the client/management.
• Responding to emergency situations as per JLL policies and contact the proper authorities when needed
• Being familiar with lost and found procedures.
• Nominating and attending the training programs at site or JLL office.
• Addressing concerns through daily checking of mails for priority requests.
• Receiving calls and emails from clients.
• Ensuring closure of complaints by proper communication to stakeholders.
• Helping in activities like filing, checking and maintaining inventory records, MMR, DMR, complaint trackers, dashboard etc.
• Updating the handover or takeover register before end of shift for all completed or pending tasks.
• Managing and participating in events, overlooking general maintenance and guest handling.

Site details

You will be working in Bengaluru, Karnataka.

Site dynamics

Work Schedule: As per site; Site team: As per site PM team; Other details if any

Reporting

You will be directly reporting to the Customer Relation Manager or Property Manager as per site.

What we are looking for

Meticulous and Being Analytical

You must pay attention to detail and have excellent problem solving skills. Possess the ability to collate information, using logic and reasoning to identify the alternative solutions, conclusions or approaches to problems. You should be able to handle complaints, settle disputes, and resolve grievances and conflicts.

Qualifications

• You need to have a relevant educational background in hospitality with min 1-2 years of work experience OR 2-3 years of experience in Client/customer service facing roles.
• Good Communication skills with fluency in English and Hindi language is a must
• Willingness to work in flexible shifts, weekends and holidays is an added advantage
• Basic understanding of operating computers, mobile application and MS Office (Excel, Word, PowerPoint, etc.) is also preferred.

Location

Location: On-site Bengaluru, Karnataka

Scheduled Weekly Hours

48