Guest Service Training Manager

Iskcon Banglore; Bengaluru; On-site; INR 600,000 - 900,000; Full time

Benefits offered by this job

Restaurant discount

Job summary

Iskcon Banglore is seeking an experienced hospitality professional to lead front desk operations, train staff on etiquette, guest handling, and service standards, and mentor teams to deliver exceptional guest experiences.

The role emphasizes hands-on training, development of SOPs, and ongoing quality monitoring to close performance gaps and elevate service excellence across the venue in Bengaluru.

Qualifications

• Minimum 5 years of hospitality experience with front desk focus.
• Proven ability to train, coach, and mentor staff.
• Hotel Management qualification preferred.
• Fluency in Kannada, English, and Hindi.
• Proficiency in MS Excel and email communication.
• Strong communication, interpersonal, leadership and presentation skills.
• Ability to identify service gaps and drive improvements.

Responsibilities

• Train and mentor staff on hospitality etiquette and service standards.
• Oversee front desk operations, guest relations, and visitor management.
• Develop and implement training materials and SOPs.
• Monitor staff performance and provide continuous feedback.
• Foster a culture of courteous, efficient hospitality.
• Coach teams to maintain consistent guest experiences.
• Collaborate with leadership to raise service quality.

Skills

Front desk operations

Staff training

Guest relations

Leadership

Communication

Presentation

MS Excel

Education

Hotel Management qualification

Tools

MS Excel

Job description

Job description:

• Hospitality Training: Train and mentor staff on hospitality etiquette, guest handling, professional conduct, and service standards.
• Front Desk Operations: Demonstrate expertise in front desk procedures, guest relations, and visitor management.
• Team Grooming: Develop staff communication, interpersonal skills, presentation, and professional behaviour.
• Guest Experience: Ensure consistent hospitality standards while handling guests, visitors, and special guests.
• Training Materials: Develop and implement practical training sessions, guidelines, and standard operating procedures.
• Quality Monitoring: Evaluate staff performance, identify training gaps, and provide continuous feedback.
• Service Excellence: Establish a culture of courteous, efficient, and professional hospitality.

Required Skills & Qualifications

• Minimum 5 years of relevant experience in the hospitality industry, particularly front desk operations.
• Proven expertise in training, coaching, and mentoring hospitality staff.
• Hotel Management qualification preferred.
• Excellent proficiency in Kannada, English, and Hindi.
• Basic working knowledge of MS Excel and email communication.
• Strong communication, interpersonal, leadership, and presentation skills.
• Ability to identify service gaps and improve team performance through effective training.

Key Expectation:

A hands-on hospitality professional who can not only deliver excellent service but also train and develop others to consistently maintain high hospitality standards.