Guest Service Supervisor

East India Hotels (EIH); Agra District; On-site; INR 400,000 - 600,000; Full time

Job summary

East India Hotels (EIH) is seeking a Guest Service Supervisor to oversee and coordinate the guest service team, ensuring high-quality service delivery across all touchpoints.

The role involves developing policies, training staff on product knowledge and conflict resolution, monitoring guest feedback, and collaborating with other departments to ensure seamless experiences. Accurate record-keeping of guest interactions is required.

Responsibilities

• Supervise and coordinate guest service staff to ensure high-quality service delivery.
• Develop and implement guest service policies and procedures to enhance customer satisfaction.
• Train and mentor guest service staff on product knowledge, customer handling, and conflict resolution.
• Monitor and evaluate guest feedback to identify areas for improvement.
• Collaborate with other departments to ensure seamless guest experiences.
• Maintain accurate records of guest interactions and transactions.

Job description

• Supervise and coordinate guest service staff to ensure high-quality service delivery.
• Develop and implement guest service policies and procedures to enhance customer satisfaction.
• Train and mentor guest service staff on product knowledge, customer handling, and conflict resolution.
• Monitor and evaluate guest feedback to identify areas for improvement.
• Collaborate with other departments to ensure seamless guest experiences.
• Maintain accurate records of guest interactions and transactions.