Guest Service Supervisor

East India Hotels (EIH); New Delhi; On-site; INR 600,000 - 900,000; Full time

Job summary

East India Hotels is seeking an experienced operations professional to oversee daily service delivery in New Delhi. You will coordinate with multiple departments to uphold high guest satisfaction and drive efficiency across rooms, food and beverage, and support functions.

You will monitor budgets, manage resources, address guest concerns promptly, and foster strong relationships with guests and stakeholders to sustain service excellence and repeat business.

Responsibilities

• Oversee daily operations to ensure seamless service delivery.
• Coordinate with various departments to maintain high standards of customer satisfaction.
• Implement effective strategies to enhance operational efficiency.
• Manage budgets and resources to optimize performance.
• Foster strong relationships with guests and stakeholders.
• Monitor and address guest complaints promptly.

Job description

• Oversee daily operations to ensure seamless service delivery.
• Coordinate with various departments to maintain high standards of customer satisfaction.
• Implement effective strategies to enhance operational efficiency.
• Manage budgets and resources to optimize performance.
• Foster strong relationships with guests and stakeholders.
• Monitor and address guest complaints promptly.