Guest Service Associate

East India Hotels (EIH); Gurugram District; On-site; INR 180,000 - 260,000; Full time

Job summary

East India Hotels (EIH) in Gurugram invites applications for a housekeeping associate responsible for cleaning and maintaining guest rooms to luxury brand standards, replenishing amenities, and providing prompt service.

You will perform evening turn-down in premium rooms, maintain public areas, follow safety protocols, protect guest privacy, report maintenance issues, and coordinate with departments to ensure smooth operations while maintaining grooming and appearance.

Responsibilities

• Clean and maintain guest rooms to luxury brand standards.
• Replenish room amenities and supplies accurately.
• Provide prompt and personalized service to guest requests.
• Perform evening turn-down service in premium rooms/suites.
• Maintain cleanliness in all public and back-of-house areas.
• Follow safety, hygiene, and sanitation protocols strictly.
• Respect guest privacy and adhere to confidentiality standards.
• Report maintenance issues and lost & found items promptly.
• Coordinate with other departments for smooth operations.
• Maintain professional grooming, behavior, and appearance.

Job description

• Clean and maintain guest rooms to luxury brand standards.
• Replenish room amenities and supplies accurately.
• Provide prompt and personalized service to guest requests.
• Perform evening turn-down service in premium rooms/suites.
• Maintain cleanliness in all public and back-of-house areas.
• Follow safety, hygiene, and sanitation protocols strictly.
• Respect guest privacy and adhere to confidentiality standards.
• Report maintenance issues and lost & found items promptly.
• Coordinate with other departments for smooth operations.
• Maintain professional grooming, behavior, and appearance