Team Leader Front Office Sytems

Hyatt Regency; Chennai District; On-site; INR 279,000 - 446,400; Full time

Job summary

Hyatt Regency Chennai seeks a motivated team member to deliver exceptional service and ensure guest satisfaction. The ideal candidate will have a relevant degree or diploma in Hospitality or Tourism management and at least 2 years of experience in hotel operations.

Responsibilities include handling guest interactions, balancing cash reports, and maintaining a high standard of grooming. Strong interpersonal and communication skills are essential for building lasting relationships with guests and colleagues.

Qualifications

• Minimum 2 years work experience in hotel operations.
• Good customer service, communications, and interpersonal skills are a must.

Responsibilities

• Ensure guests receive the highest level of personalized service.
• Handle guest complaints and ensure follow-up.
• Maintain awareness of hotel activities.
• Balance cash reports and perform shift procedures.
• Update room allocations and special requirements for guests.
• Maintain high standards of grooming and hygiene.

Skills

Customer service

Communication skills

Interpersonal skills

Education

Degree or diploma in Hospitality or Tourism management

Job description

Organization - Hyatt Regency Chennai

Hyatt Regency Chennai

Summary

To provide courteous, professional, efficient and flexible service consistent with the hotel’s policies in order to maximize guest satisfaction.

To be entirely flexible and be able to be rotated within the different sub-departments of the Rooms division, or any other departments as assigned and as necessary.

Responsibilities

To ensure that the guests are offered the highest level of personalized service at all times and to report guest complaints or problems to supervisors if no immediate solution can be found and assure follow up with guests.

Awareness of hotel activities and a proper handover of the pending points for next shift’s follow up and action is crucial.

To be aware of all hotel services, facilities, and promotions, and knowledgeable of upselling techniques.

To balance the cash report and remittance envelope at the end of the shift, perform opening and closing procedures, and ensure that the Assistant Manager – Front Office signs all rebates and paid out vouchers with a clear explanation.

To check and update the allocation of rooms for all guests and follow up on the special requirements requested by the guests.

To maintain a regular contact with long stay and suite guests to ensure their stays are an enjoyable one.

General responsibilities are to maintain a high standard of grooming and hygiene at all times, to maintain a good rapport and working relationship with colleagues and all other departments.

Full support to Supervisors and team is essential, for any other reasonable duties and responsibilities are assigned.

Qualifications

Responsible to welcome all guests, ensuring they have an exceptional staying experience; creating lasting memories and building relationships.

Ideally you have a relevant degree or diploma in Hospitality or Tourism management.

Minimum 2 years work experience in hotel operations.

Good customer service, communications and interpersonal skills are a must.