Team Leader - Front Office

Hyatt Hotels Corporation; India; On-site; INR 300,000 - 600,000; Full time

Job summary

Hyatt Hotels Corporation in Palm Springs, CA is seeking a Front Office professional to provide courteous, professional, efficient and flexible service in line with hotel policies to maximize guest satisfaction. You will be rotated within the Rooms division and other departments as needed for broad hotel operations exposure.

Responsibilities include offering the highest level of personalized service, reporting guest complaints with follow-up, upselling services, balancing cash reports, and

Qualifications

• Responsible to welcome all guests, ensuring they have an exceptional staying experience; creating lasting memories and building relationships.
• Minimum 2 years work experience in hotel operations.
• Good customer service, communications and interpersonal skills are a must.

Responsibilities

• To provide courteous, professional, efficient and flexible service consistent with the hotel’s policies in order to maximize guest satisfaction.
• To be rotated within the Rooms division, or any other departments as assigned and as necessary.
• To ensure guests are offered the highest level of personalized service at all times and to report guest complaints or problems to supervisors with follow-up.
• To balance the cash report and remittance envelop at the end of the shift and ensure proper handover for the next shift.

Job description

Close Inclusive Collection Job Postings Notification

\"I believe successful people are the ones who take the initiative to learn, unlearn and relearn. It’s important to constantly challenge your knowledge and step out of your comfort zone.\"

\"I believe successful people are the ones who take the initiative to learn, unlearn and relearn. It’s important to constantly challenge your knowledge and step out of your comfort zone.\"

Peggy Focheux Duval: Director of Learning & Development, France

To provide courteous, professional,efficient and flexible service consistent with the hotel’s policies in order to maximize guest satisfaction.To be entirely flexible and be able to be rotated within the different subdepartments of the Rooms division, or any other departments as assigned and asnecessary.

To ensure that the guests are offeredthe highest level of personalized service at all times and to report guest complaints or problems tosupervisors if no immediate solution can be found and assure follow up with guests. Awareness of hotelactivities and a proper handover of the pending points for next shift’s follow up and action is crucial.

To be aware of all hotel services,facilities, and promotions, and knowledgeable of upselling techniques. To balance the cash report andremittance envelop at the end of the shift, perform opening and closing procedures, and ensure that theAssistant Manager – Front Office signs all rebates and paid out vouchers with aclear explanation. To check and update the allocation of rooms for all guestsand follow up on the special requirements requested by the guests. To maintaina regular contact with long stay and suite guests to ensure their stays are anenjoyable one.

General responsibilities are tomaintain a high standard of grooming and hygiene at all times, to maintain agood rapport and working relationship with colleagues and all otherdepartments. Full support to Supervisors and team is essential, for any otherreasonable duties and responsibilities are assigned.

Qualifications

Responsible to welcome all guests, ensuring they have an exceptional staying experience; creating lasting memories and building relationships. You will bring our purpose to life, by using your personal flair and style when interacting with our guests. Ideally you have a relevant degree or diploma in Hospitality or Tourism management. Minimum 2 years work experience in hotel operations. Good customer service, communications and interpersonal skills are a must.

Thompson Palm Springs | Palm Springs , CA , US

Our family is always growing. Want to be in the know?