Guest Service Coordinator

Bengaluru Airport Services Limited (BASL); Bengaluru; On-site; INR 180,000 - 240,000; Full time

Job summary

Bengaluru Airport Services Limited (BASL) invites applications for a guest service role at Bengaluru lounge. You will welcome guests, provide prompt table service, manage orders, support buffet and la carte setups, and help maintain lounge operations with attention to cleanliness and guest satisfaction.

The role requires strong communication, a guest-focused attitude, neat presentation, and basic knowledge of POS/PMS and MS Office.

Qualifications

• Excellent communication and interpersonal skills.
• Guest-focused and service-oriented attitude.
• Well-groomed and professionally presented.
• Basic knowledge of POS/PMS and Microsoft Office.
• Willingness to work in shifts, including weekends and holidays.
• Freshers with relevant qualifications may apply.

Responsibilities

• Welcome guests and provide prompt, courteous table service.
• Serve food and beverages, manage table clearance and guest requests.
• Support buffet and la carte setup, replenishment, and service.
• Maintain cleanliness of tables, service areas, crockery, cutlery, and glassware.
• Handle guest queries and complaints professionally.
• Support POS transactions and bar operations as required.
• Maintain knowledge of menu items and lounge services.
• Follow hygiene, safety, security, SOPs, and service standards.
• Work effectively with the team and support daily lounge operations.

Skills

Good communication

Guest-focused

Well-groomed

Tools

POS

PMS

Microsoft Office

Job description

Role & responsibilities

• Welcome guests and provide prompt, courteous table service.
• Serve food and beverages, manage table clearance and guest requests.
• Support buffet and la carte setup, replenishment, and service.
• Maintain cleanliness of tables, service areas, crockery, cutlery, and glassware.
• Handle guest queries and complaints professionally.
• Support POS transactions and bar operations as required.
• Maintain knowledge of menu items and lounge services.
• Follow hygiene, safety, security, SOPs, and service standards.
• Work effectively with the team and support daily lounge operations.

Preferred candidate profile

• Good communication and interpersonal skills.
• Guest-focused and service-oriented attitude.
• Well-groomed and professionally presented.
• Basic knowledge of POS/PMS and Microsoft Office.
• Willingness to work in shifts, including weekends and holidays.
• Freshers with relevant qualifications may apply.