GUEST SERVICE ASSOCIATE (HOUSEKEEPING)

Rosetta Hospitality; Varca; On-site; INR 223,200 - 334,800; Full time

Job summary

Rosetta Hospitality is looking for a Guest Service Associate in Varca, Goa. Responsibilities include promoting a positive image of the resort, cleaning and servicing guest rooms, and ensuring guest satisfaction. Ideal candidates should possess physical stamina, a pleasant demeanor, and the ability to work independently. Proficiency in spoken English and a local language is required. Join us in creating memorable experiences for our guests.

Qualifications

• Must be presentable and pleasant.
• Able to take ownership and initiative.

Responsibilities

• Promotes a positive image of the resort.
• Ensures compliance with departmental standards.
• Responsible for achieving guest satisfaction scores.

Skills

Physical mobility and stamina

Spoken English and knowledge of a local language

Able to work independently

Detail oriented

Ability to perform effectively under pressure

Job description

Title: Guest Service Associate

General Responsibilities

• Promotes a positive image of the resort to guests and must be pleasant, honest, friendly and should also be able to address guest requests and problems.
• Performs routine duties in cleaning and servicing of guest rooms under the supervision of housekeeping executive.
• Ensures compliance with the departmental BRISOP.

Specific Responsibilities

• Enters and prepares the room for cleaning.
• Replenishes guestroom and bath supplies.
• Checks and secures the rooms.
• Replenish amenities according to the resort standards.
• Deliver and retrieve items on loan to guests e.g. hot water bag, nail cutter, etc.
• Always ensure the security of guest rooms and privacy of guests.
• Anticipate guests needs, respond promptly and acknowledge all guests, however busy and whatever time of the day.
• Remove soil, dirt, soap build-up and hair from bathroom mirrors, vanity, sink, toilet, shower walls, and floor.
• Replace facial, toilet tissue and bathroom amenities as per standards.
• Remove dirty bed linen and make up the bed with clean linen.
• Responsible for achieving and exceeding the guest satisfaction score.
• Responsible for providing turndown service as per standards.
• Highlight any pending issues to the Executive timely.
• Lost and Found items received from room to be handed over to the Housekeeping desk timely and not wait till the end of the shift.
• Perform any other duties as assigned by the Shift in charge.
• Maintain all machines assigned in the respective area with proper care.
• Report all missing items from rooms timely for further action and records.
• Maintain confidentiality of the guests in the resorts, by not leaving any data, reports related to the guests unattended in any guest area.
• Make sure daily section records book is maintained professionally or as instructed.
• Responsible for achieving a score of 90% in RENARD audit for Floor/Public area operations and take necessary action for the shortcomings for standard compliance.
• Super cleaning one room a day per section shall be an important process in maintaining guest rooms.

Job Specification

Knowledge & Skills

• Physical mobility and stamina
• Presentable and pleasant
• Able to work independently
• Spoken English and knowledge of a local language
• Able to take ownership and initiative
• Detail oriented
• Ability to perform effectively when there are significant pressure peaks

Personality

• We expect all our associates to work in harmony and cohesion with other departments as well as your colleagues from other group companies.
• The organization shall reserve the right to depute your services between departments and between group companies. The Human Resource's team shall at all points be sensitive towards your aspirations and endeavor to manage your skills and aptitude in accordance to them.