Guest Service Associate - Housekeeping

Accor; Ernakulam; On-site; INR 167,400 - 234,360; Full time

Job summary

Accor in Kochi is seeking a Guest Service Associate - Housekeeping to ensure clean, comfortable spaces. You will be responsible for guest rooms and common areas, delivering warm service and maintaining high cleaning standards.

You will anticipate guest needs, coordinate with teams, and uphold privacy and safety. A friendly, reliable, and well-groomed professional with strong communication will thrive in this role.

Qualifications

• Warm, caring personality with a genuine passion for guest service.
• Excellent organizational and time management skills.
• Strong attention to detail and commitment to maintaining high cleaning standards.
• Ability to anticipate guest needs and respond professionally and courteously.
• Reliable, punctual, and committed to consistent performance.
• Effective verbal and written communication skills.
• Ability to work both independently and collaboratively as part of a team.
• Professional demeanor and commitment to maintaining excellent personal grooming standards.

Responsibilities

• Clean and maintain all assigned guest rooms and common areas to our established standards, paying meticulous attention to detail.
• Anticipate guest needs and take initiative to personalize their experience, demonstrating genuine care and professionalism.
• Respect and protect guest privacy and belongings while maintaining the highest standards of integrity and confidentiality.
• Organise and manage your workload efficiently, prioritizing tasks to meet daily cleaning schedules and deadlines.
• Collaborate with team members and other departments to ensure seamless guest service and operational excellence.
• Report maintenance issues, damages, or safety concerns promptly to supervisors.
• Maintain professional appearance and grooming standards at all times.
• Respond to guest requests and special needs with empathy, flexibility, and a solutions-oriented approach.
• Contribute to a positive, inclusive team environment through supportive and collaborative interactions.

Skills

Guest service

Organizational skills

Attention to detail

Communication skills

Time management

Reliability

Teamwork

Grooming standards

Education

Primary school education

Job description

Company Description

passion! As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a common ambition: to keep innovating and challenging the status-quo.

Company Description

Company Description Join us at Accor, where life pulses with passion! As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a common ambition: to keep innovating and challenging the status-quo. By joining us, you will become a Heartist®, because hospitality is, first and foremost, a work of heart. You will join a caring environment and a team where you can be all you are. You will be in a supportive place to grow, to fulfil yourself, to discover other professions and to pursue career opportunities, in your hotel or in other hospitality environments, in your country or anywhere in the world! You will enjoy exclusive benefits, specific to the sector and beyond, as well as strong recognition for your daily commitment. Everything you will do with us, regardless of your profession, will offer a deep sense of meaning, to create lasting, memorable and impactful experiences for your customers, for your colleagues and for the planet.

Hospitality is a work of heart,

Join us and become a Heartist®.

Job Description

Join our team in Kochi as a Guest Service Associate - Housekeeping! You are at the heart of our hospitality operation. In this role, you will take ownership of guest rooms and common areas, ensuring that our guests experience a clean, comfortable, and welcoming environment. Your dedication to excellence and attention to detail will be instrumental in creating memorable experiences for every guest who walks through our doors.

• Clean and maintain all assigned guest rooms and common areas to our established standards, paying meticulous attention to detail
• Anticipate guest needs and take initiative to personalize their experience, demonstrating genuine care and professionalism
• Respect and protect guest privacy and belongings while maintaining the highest standards of integrity and confidentiality
• Organise and manage your workload efficiently, prioritizing tasks to meet daily cleaning schedules and deadlines
• Collaborate with team members and other departments to ensure seamless guest service and operational excellence
• Report maintenance issues, damages, or safety concerns promptly to supervisors
• Maintain professional appearance and grooming standards at all times
• Respond to guest requests and special needs with empathy, flexibility, and a solutions-oriented approach
• Contribute to a positive, inclusive team environment through supportive and collaborative interactions

Qualifications

**Required Qualifications:**

• Primary school education or equivalent
• Warm, caring personality with a genuine passion for guest service
• Excellent organizational and time management skills
• Strong attention to detail and commitment to maintaining high cleaning standards
• Ability to anticipate guest needs and respond professionally and courteously
• Physical ability to perform manual tasks, including lifting, bending, and standing for extended periods
• Reliable, punctual, and committed to consistent performance
• Effective verbal and written communication skills
• Ability to work both independently and collaboratively as part of a team
• Professional demeanor and commitment to maintaining excellent personal grooming standards

Preferred Qualifications

• Previous housekeeping or guest service experience in a hospitality setting
• Familiarity with hotel cleaning protocols and guest service standards
• Problem-solving skills and ability to handle challenging situations with resilience
• Multilingual abilities (an asset in a diverse hospitality environment)
• Certification in housekeeping or hospitality service (if available)