Guest Service Associate - Housekeeping

InterContinental Hotels Group; India; On-site; INR 300,000 - 600,000; Full time

Job summary

InterContinental Hotels Group in India is seeking a dedicated housekeeping professional to maintain clean, safe rooms and public spaces in accordance with hotel standards. The role emphasizes guest service, teamwork, and adherence to safety and regulatory requirements.

A supervisory background and a hospitality degree are preferred. The candidate should be able to work a flexible schedule, including nights, weekends, and holidays, and communicate effectively with guests and colleagues to ensure

Qualifications

• Bachelor's Degree or higher in hospitality or a related field.
• Total experience of 3+ years in a catering or related setting with supervision experience.
• Must speak local language(s).

Responsibilities

• Clean and service assigned rooms to established standards; beds made, bathrooms cleaned, trash removed.
• Follow safety procedures; handle and store chemicals per regulations.
• Greet and acknowledge guests; report maintenance or safety issues.

Skills

Guest service

Teamwork

Safety procedures

Communication skills

Flexible schedule

Education

Bachelor's degree or higher in hospitality or related field

Job description

Duties and responsibilities

Clean and service assigned rooms or areas according to established standards and procedures including making beds, dusting, vacuuming, cleaning and sanitizing bathrooms, removing trash/rubbish, etc.May include cleaning of kitchen area, room refrigerator, coffee/tea maker, cups, glasses, silverware, etc.

• Wear safety protection equipment as provided in line with department regulations and any local legislative requirements

  • Handle and store chemicals in line with hotel regulations and any local legislative requirements

  • Greet and acknowledge guests

• Notify supervisor when service is complete so rooms may be sold or occupied. Report any room unable to be serviced to supervisor according to established procedures

  • Report to supervisor needed repairs or unsafe conditions

• Follow established safety procedures at all times. Immediately report any health and safety incident, security breaches, concerns or suspicious behaviour to the supervisor or manager on duty

  • Respond to guest complaints, special requests and take action to ensure guest satisfaction

  • Monitor and control supplies and amenities, and minimise waste within all areas of housekeeping

  • Report, turn in, and/or log all lost and found items according to established procedures

• Work as part of a team and communicate with other departments as per hotel procedures to ensure excellent quality and service

  • May regularly assist with deep cleaning projects

  • May have turndown duties

  • May assist with other duties as assigned

This job requires ability to perform the following:

Carrying or lifting items weighing up to 50 pounds / 23 kilograms and ability to push/pull medium to large

weights/objects

• Frequently standing up and moving about the facility

• Frequently handling objects and equipment to maintain the facility

• Frequently bending, stooping, and kneeling

• Able to work alone as well as being a team member

• Communication skills used frequently when interacting with guests and employees

• Basic reading, writing, and math abilities are used often when reading room assignments, completing checklists, replacing room linens and amenities

• Have the ability to work a flexible schedule including nights, weekends and/or holidays

Qualifications and requirements

Bachelor's Degree / higher education qualification / equivalent in hospitality or related field, and 3+ years’ totalexperience in a catering setting or related field, with direct supervisory experience over a sales/catering team, or an equivalent combination of education and work experience. Must speak local language(s).