GSA - Housekeeping

AccorHotel; Bengaluru; On-site; INR 180,000 - 300,000; Full time

Job summary

AccorHotel in Bengaluru seeks a dedicated Housekeeping Associate to maintain clean, safe and welcoming spaces for guests. Your focus will be on rooms, public areas and related duties, ensuring impeccable standards and efficient service.

The role requires attention to detail, strong communication, and the ability to work in a fast-paced hotel environment. Training on safety and brand standards will be provided, with opportunities for growth within the Accor network.

Qualifications

• Minimum Higher Secondary (12th Pass) or equivalent education.
• Diploma or Certificate in Hotel Management or Housekeeping (preferred).
• Prior experience in housekeeping operations or guest service roles (advantageous).
• Strong attention to detail and commitment to quality standards.
• Excellent communication and interpersonal skills with guests and colleagues.
• Proficiency in English for effective communication.
• Solid understanding of housekeeping equipment, cleaning chemicals, and safety procedures.
• Physical stamina and ability to perform manual tasks in a fast-paced environment.
• Strong time management and organizational skills.
• Team-oriented mindset with a positive and professional attitude.
• Ability to follow instructions, procedures, and brand standards consistently.
• Problem-solving abilities and resilience in handling guest requests and operational challenges.
• Reliability and punctuality with a commitment to maintaining high performance standards.

Responsibilities

• To provide clean, hygienic, comfortable and hazard free areas in the hotel, in order to achieve maximum guest satisfaction & organizational profitability, and to uphold impeccable housekeeping standards in all hotel areas.
• Responsible for usage of all departmental master keys and all other keys to ensure safety and security for guests and hotel property.
• Ensure cleanliness standards in assigned guest rooms are consistently achieved and maintained for guest satisfaction.
• Remain alert, courteous and helpful to guests and co-workers at all times.
• Responsible to clean rooms, public areas, Executive Office, and other duties as assigned.
• Report any matter affecting hotel interests to Management.

Skills

Attention to detail

Communication skills

English proficiency

Teamwork

Time management

Education

Higher Secondary (12th)

Diploma in Hotel Management

Housekeeping certificate

Tools

Housekeeping equipment handling

Safety procedures knowledge

Job description

Joinus at Accor,wherelife pulseswithpassion!

As apioneerin the art ofresponsiblehospitality, the Accor Groupgathersmorethan45 brands, 5,600hotels, 10,000 restaurants, and lifestyle destinations in 110 countries.Whileeachbrand hasitsownpersonality,whereyouwillbeable totrulyfindyourself,theyallshareacommonambition: tokeepinnovatingandchallengingthestatus-quo.

Byjoiningus,youwillbecomeaHeartist®,becausehospitalityis, first andforemost, aworkofheart.

Youwilljoinacaringenvironmentand a teamwhereyoucanbeallyouare. Youwillbein asupportiveplace togrow, tofulfilyourself, todiscoverotherprofessions and topursuecareeropportunities, inyourhotelor inotherhospitalityenvironments, inyourcountry oranywherein the world!

Youwillenjoyexclusivebenefits,specificto thesectorandbeyond, aswellasstrongrecognition foryourdailycommitment.

Everythingyouwilldowithus,regardlessofyourprofession,willofferadeepsenseofmeaning, tocreatelasting,memorableandimpactfulexperiencesforyourcustomers,foryourcolleaguesand for theplanet.

Hospitalityisaworkofheart,
Joinus andbecomeaHeartist®.

Job Description

• To provide clean, hygienic, comfortable and hazard free areas in the hotel, in order to, thereby achieving maximum guest satisfaction & organizational profitability, in an achieve impeccable housekeeping standards in all areas of the hotel, as per organizational standards atmosphere of high individual morale.
• Responsible for usage of all departmental master keys and all other keys to ensure safety and security for guests and hotel property
• Ensure that standards of cleanliness in assigned guest rooms are achieved and maintained on a consistent basis to provide the highest level of guest satisfaction in cleanliness and service.
• Ensure to remain alert, courteous and helpful to the guests and co-workers at all times.
• Responsible to clean the room, the public area, Executive Office etc., and other duties as assigned.
• Any matter which may affect the interests of the hotel should be brought to the attention of the Management.

Key Responsibilities:

People Management

• Establish and maintain seamless co-ordination & co-operation with all departments of the hotel to ensure maximum cooperation, productivity, morale and guest service.
• Interact with guests and personnel of the hotel in an efficient and friendly manner.
• Provide effective support to the team to enable them to provide a range of effective and efficient services.
• Respond to customer queries by resolving issues in a timely and efficient manner to ensure customer satisfaction.
• Provide high level of service standards.
• Ensure customer satisfaction through constant interaction and personalized service by providing effective amenities and services

Qualifications

• Minimum Higher Secondary (12th Pass) or equivalent education
• Diploma or Certificate in Hotel Management or Housekeeping (preferred)
• Prior experience in housekeeping operations or guest service roles (advantageous)
• Strong attention to detail and commitment to quality standards
• Excellent communication and interpersonal skills with the ability to interact professionally with guests and colleagues
• Proficiency in English for effective communication
• Solid understanding of housekeeping equipment, cleaning chemicals, and safety procedures
• Physical stamina and ability to perform manual tasks efficiently in a fast-paced environment
• Strong time management and organizational skills
• Team-oriented mindset with a positive and professional attitude
• Ability to follow instructions, procedures, and brand standards consistently
• Problem-solving abilities and resilience in handling guest requests and operational challenges
• Reliability and punctuality with a commitment to maintaining high performance standards

Additional Information

Your team and working environment:

In