Guest Service Associate Front Office

SmartRecruiters, Inc.; Khordha; On-site; INR 167,000 - 279,000; Full time

Benefits offered by this job

Discounted Accor hotel rates

Learning & development programs

Global growth opportunities

Job summary

Novotel Kolkata Hotel & Residences is seeking a receptionist to handle daily administration, greet guests, respond to queries and booking requests, and assist visitors with warmth and professionalism.

Maintain high standards of service at the front desk, motivate and develop the Reception team, and escalate any matters to Management to protect the hotel’s interests. This role offers growth within the property and opportunities across Accor hotels worldwide.

Qualifications

• Minimum one year experience.

Responsibilities

• Responsible for daily administration, meeting and greeting, dealing with guests’ queries and complaints, and booking rooms. visitors
• Maintain high standards of customer services at the Reception desk so that customers’ expectations are consistently exceeded.
• Motivate and develop Reception team to ensure smooth functioning of the department and promote teamwork.
• Any matter which may affect the interests of Novotel Kolkata Hotel & Residences should be brought to the attention of the Management.

Skills

Customer service

Job description

We are more than 230,000 hospitality experts placing people at the heart of what we do, creating emotion for our guests, and nurturing passion for service and achievement beyond limits. Building on the strength of our teams and of our integrated ecosystem of leading brands, personalized services and expert solutions, we break new ground to reimagine hospitality and inspire new ways to experience the world.

Job Description

• Responsible for daily administration, meeting and greeting, dealing with guests’ queries and complaints, and booking rooms. visitors
• Maintain high standards of customer services at the Reception desk so that customers’ expectations are consistently exceeded.
• Motivate and develop Reception team to ensure smooth functioning of the department and promote teamwork.
• Any matter which may affect the interests of Novotel Kolkata Hotel & Residences should be brought to the attention of the Management.

Qualifications

Minimum one year experience.

Additional Information

Employee benefit card offering discounted rates at Accor hotels worldwide.

Develop your talent through Accor’s learning programs.

Opportunity to grow within your property and across the world!

Ability to contribute to the community and make a difference through our Corporate Social Responsibility and Environmental, Social, and Governance (ESG) activities.