Guest Service Associate - Front Office

Accor; Bengaluru; On-site; INR 350,000 - 500,000; Full time

Job summary

Accor in Bengaluru, India seeks a dedicated GSA - Front Office to greet guests, manage check-in/out, and address inquiries with professionalism. You will coordinate with housekeeping, manage room bookings, and assist guests with transportation and special requests to ensure a seamless stay.

The ideal candidate holds a Bachelor's degree in Hospitality Management, demonstrates excellent English communication, and excels in customer service.

Qualifications

• Bachelor's degree in Hospitality Management, Business Administration, or related field.
• Excellent verbal and written communication skills in English.
• Strong customer service orientation with a friendly and professional demeanor.
• Proficiency in hotel management software and computer systems.
• Ability to work flexible hours, including nights, weekends, and holidays.

Responsibilities

• Warmly greet and welcome guests upon arrival, providing a positive first impression of our hotel.
• Efficiently manage the check-in and check-out processes, ensuring accuracy and attention to detail.
• Handle guest inquiries, requests, and complaints promptly and professionally.
• Maintain up-to-date knowledge of hotel services, local attractions, and events to assist guests effectively.
• Collaborate with other departments to ensure seamless guest experiences.
• Process room reservations, modifications, and cancellations using the hotel management system.
• Manage cash transactions and maintain accurate financial records.
• Ensure the front desk area is organized, clean, and presentable at all times.
• Adapt to changing priorities and handle multiple tasks simultaneously in a fast-paced setting.
• Coordinate with housekeeping to ensure room readiness and handle special requests.
• Assist with luggage handling and arrange transportation services for guests as needed.
• Manage and resolve overbooking situations and room type changes efficiently.
• Conduct daily audits of guest folios and resolve any discrepancies.
• Participate in upselling initiatives to enhance guest experiences and increase revenue.
• Stay informed about hotel promotions, packages, and loyalty programs to provide accurate information to guests.

Skills

Customer service

Communication

Hospitality

Education

Bachelor's degree in Hospitality Management

Job description

Job Description:

Company Description

"Why work for Accor?"

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS

Job Description

We are seeking a dedicated GSA - Front Office to join our team in Bengaluru, India. As the face of our hotel, you will play a crucial role in ensuring guest satisfaction and maintaining our high standards of service excellence.

• Warmly greet and welcome guests upon arrival, providing a positive first impression of our hotel
• Efficiently manage the check-in and check-out processes, ensuring accuracy and attention to detail
• Handle guest inquiries, requests, and complaints promptly and professionally
• Maintain up-to-date knowledge of hotel services, local attractions, and events to assist guests effectively
• Collaborate with other departments to ensure seamless guest experiences
• Process room reservations, modifications, and cancellations using the hotel management system
• Manage cash transactions and maintain accurate financial records
• Ensure the front desk area is organized, clean, and presentable at all times
• Adapt to changing priorities and handle multiple tasks simultaneously in a fast-paced setting
• Coordinate with housekeeping to ensure room readiness and handle special requests
• Assist with luggage handling and arrange transportation services for guests as needed
• Manage and resolve overbooking situations and room type changes efficiently
• Conduct daily audits of guest folios and resolve any discrepancies
• Participate in upselling initiatives to enhance guest experiences and increase revenue
• Stay informed about hotel promotions, packages, and loyalty programs to provide accurate information to guests

Qualifications

• Bachelor's degree in Hospitality Management, Business Administration, or related field
• Excellent verbal and written communication skills in English
• Strong customer service orientation with a friendly and professional demeanor
• Proficiency in hotel management software and computer systems
• Ability to work flexible hours, including nights, weekends, and holidays

Job-Category: Rooms

Job Type: Permanent

Job Schedule: Full-Time

Requirements: